Work in Kent,WA,USA:Customer Support Specialist-Seatac,WA | Hiring

API (Accommodations Plus International) is a global leader specializing in crew accommodation solutions, revolutionizing the way businesses across the aviation industry manage travel. With a robust technology platform, API streamlines the entire process of crew planning, making daily operations more efficient and improving the overall crew layover experience. Their innovative proprietary technology, mobile solutions, and experienced team offer a comprehensive end-to-end platform that integrates seamlessly into client operations, enabling airlines and travel partners to optimize their support systems effectively. API is committed to providing impeccable service and cutting-edge technology to its clients, aiming to enhance every interaction between airline crew members and accommodation providers. This pursuit of excellence has positioned API as a preferred partner in the airline accommodation sector, known for professionalism, responsiveness, and reliability. The Customer Support Specialist role at API involves working onsite at an airline partner's office to provide critical support in processing hotel and ground transportation reservations. The position is full-time, operating during the evening shift from 5pm to 1am on Monday, Tuesday, Wednesday, Thursday, and Sunday, with Fridays and Saturdays off. Flexibility is expected as occasional weekend availability outside the regular schedule may be necessary, especially during irregular operations or unforeseen airline scheduling changes. The role demands a strong customer service focus balanced with technical competence and the ability to work collaboratively with airline partners and suppliers. As a liaison, the Customer Support Specialist acts as the direct point of contact between API and the airline partner. This requires excellent interpersonal skills, professional communication, and a commitment to prompt, accurate, and courteous client service. The specialist handles client requests through the API Operations system, negotiates with vendors such as hotels and ground transportation providers to secure the best deals for clients and API, and resolves client disagreements professionally. They are expected to utilize various reservation systems (ACES, Hotel Express, IHRS) and other communication tools like phone, email, and fax to efficiently manage client needs and requests. The position also involves adapting to dynamic situations arising from airline operations, including serving on call and accommodating extended work schedules during irregular operations. Continuous learning and certification are integral to the role; specialists must pass initial API Operations Agent Training and maintain certification via annual recurrent training. While prior knowledge of airline crew scheduling and experience with global distribution systems (GDS) or related reservation systems are advantageous, API provides comprehensive training for all successful candidates. The hourly wage for this non-exempt role is 25 dollars, reflecting the position's importance in contributing directly to client satisfaction and operational success. API emphasizes diversity and equal opportunity employment, ensuring that all employees are respected and valued within a professional office environment that includes typical office equipment and physical requirements such as standing, walking, and manual dexterity. Candidates passionate about the aviation travel industry, striving to offer exceptional client service through technology and collaborative problem solving, will find this role rewarding. The Customer Support Specialist position is aimed at individuals who thrive in fast-paced, detail-oriented environments and who are eager to contribute to a global leader in crew accommodation solutions.

• Ability to positively present API in customer facing situations
• Customer service background is a plus
• Airline, hotel or travel experience is a plus
• Capable of working evening shift (5pm-1am) Monday, Tuesday, Wednesday, Thursday, Sunday
• Flexible schedule availability
• Willingness to adapt to irregular operations and on call duties
• Must pass initial and annual recurrent training certification
• Ability to use reservation and communication systems
• Strong problem-solving skills
• Excellent communication and interpersonal skills