Visitor Services Manager - Pittsburgh, PA

The Frick Pittsburgh is a renowned cultural institution dedicated to preserving and interpreting art, history, and architecture in an accessible and engaging way. Situated in a historic site, The Frick provides a welcoming environment for visitors of all backgrounds to explore diverse collections, exhibitions, and educational programs. The institution places a strong emphasis on accessibility, inclusion, diversity, and racial equity, reflecting its commitment to fostering a culture that welcomes and celebrates all individuals. As a respected entity in the museum sector, The Frick Pittsburgh combines tradition with innovation to enrich the community through the arts and culture. The Visitor Services Manager plays a vital role at The Frick Pittsburgh, acting as the key liaison between visitors and the museum experience. This full-time, exempt position with benefits carries a competitive salary range of $38,250 to $44,500, dependent on experience. The Manager collaborates closely with various departments, including Learning and Visitor Experience and Membership, to create a dynamic and inviting first impression for all guests. Responsibilities include overseeing all operations of the admissions desks, ensuring excellent customer service, and advancing audience loyalty through effective membership sales strategies. A significant element of the role is to recruit, hire, train, and manage Museum Experience Associates, providing leadership and mentorship to enhance frontline operations. Operationally, the Visitor Services Manager is the lead contact for the ticketing system and is responsible for establishing and maintaining efficient, secure procedures for admission processing. The role requires active management of scheduling, communication, and training systems to keep staff informed about exhibitions, programs, and museum news. Additionally, this role requires flexibility, as it includes site-wide Manager on Duty duties during museum hours, weekends, and special events to support smooth daily operations. The position demands a proactive approach to problem-solving, excellent communication skills, and the ability to thrive in a fast-paced, visitor-centered environment. The position operates primarily on a Wednesday through Sunday schedule, totaling 35 hours per week, which includes evening and weekend commitments. The ideal candidate will bring at least two years of supervisory experience in operations or customer service settings, a strong background with Point of Sale (POS) systems, and an aptitude for independent and team project management. A Bachelor’s degree is preferred, but extensive practical experience is highly valued. The successful Visitor Services Manager will demonstrate enthusiasm, energy, and a professional demeanor, thriving in a role that demands the ability to multi-task, meet deadlines, and manage diverse audiences effectively.

• Must have at least two years of supervisory experience in operations or customer service
• Availability to work evening and weekend hours
• Bachelor’s degree preferred but supplemental experience considered
• Experience with Point of Sale systems required
• Must have strong communication skills
• Proficient in Microsoft Office applications
• Ability to multi-task and work in a fast-paced environment
• Must possess valid driver’s license
• Must pass background check