Victorville,CA,USA Career:Front Desk Agent-Victorville,CA at Pyramid

Pyramid Global Hospitality is a renowned company dedicated to fostering a supportive and inclusive work environment where people come first. With over 230 properties worldwide, Pyramid Global Hospitality prides itself on cultivating a culture that prioritizes diversity, growth, development, and employee wellbeing. This global hospitality company has made a commitment to creating meaningful relationships and enhancing employee satisfaction through comprehensive benefits and continuous learning opportunities. Employees at Pyramid Global Hospitality benefit from comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and special employee rates on hotel stays. The company embraces a People First philosophy, ensuring that each team member has the tools and support necessary to advance their professional careers in the hospitality industry. One of the esteemed properties under Pyramid Global Hospitality is the Lake Arrowhead Resort and Spa, nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174 feet. Surrounded by Ponderosa Pines, this resort offers guests access to the beautiful 780-acre Lake Arrowhead reservoir and a variety of outdoor adventure activities across all seasons, such as hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, and ziplining. The resort boasts excellent amenities including a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool, Lake Beach, and over 23,000 square feet of meeting and event space, making it a popular destination for both leisure and business travelers. We are currently seeking highly motivated individuals to join the Front Desk team at Lake Arrowhead Resort and Spa. The role of Front Desk Agent is crucial as it forms the "personality" of the resort - these team members create a memorable first impression that sets the tone for a guest's entire stay. This position plays a pivotal role in guest relations by managing check-ins and check-outs, answering guests' questions about hotel amenities and the local area, and processing special requests efficiently. Front Desk Agents are expected to perform cashier duties, handle reservations, and act as a concierge by providing guests with information on local entertainment and attractions. Ideal candidates have an engaging personality and enjoy interacting with a diverse client base from around the world. They are driven to make meaningful connections and consistently go above and beyond to WOW guests. This is a fantastic opportunity for driven individuals who want to establish or grow a rewarding career in the hospitality industry. The position offers competitive compensation starting from $16.50 to $17.50 per hour depending on qualifications and experience, alongside exposure to a world-class property that encourages professional development and teamwork. Join the Lake Arrowhead Resort and Spa Front Desk team and become part of a company that truly values its employees and strives to provide outstanding guest experiences every day.

• High school diploma or equivalent
• Two to four years of experience in customer service within the hospitality industry
• Intermediate computer skills including MS Office Suite
• Knowledge of billing, posting, charges, cash handling and refund procedures
• Ability to communicate effectively in English
• Basic math skills
• Capability to multitask and work in a fast-paced environment
• Flexibility to work varied shifts including holidays and weekends