Valet Parking Supervisor - St. Augustine, FL

Parking Management Company (PMC) is a nationally recognized parking services provider headquartered in Nashville, Tennessee. Established with a mission to deliver hospitality-focused parking solutions, PMC operates across numerous states offering specialized services such as valet and self-parking management, shuttle transportation, event parking, and porter/bell services. PMC caters to a broad spectrum of clients that include hotels, resorts, residential communities, healthcare facilities, restaurants, and large-scale event venues. The company's reputation for white-glove, customer-first service distinguishes it from other providers, positioning PMC not just as a parking service vendor but as an extension of the hospitality experience itself. This customer-centric philosophy reflects in every interaction PMC's employees have with clients and guests, ensuring seamless and positive parking experiences. The role of Guest Service Coordinator within the Valet Parking Operations department represents a critical component of PMC's commitment to excellence in service delivery. Reporting directly to the Account Manager, this position is designed to support valet operations by orchestrating the smooth flow of vehicles, upholding superior guest service standards, and aiding in effective staff management. The Guest Service Coordinator plays an essential leadership role by overseeing daily valet operations, managing team performance, and fostering a professional and welcoming atmosphere for guests. This role requires a balanced mix of hands-on operational involvement and strong interpersonal skills, ensuring efficiency, safety, and satisfaction at every customer touchpoint. A full-time or part-time position based in St. Augustine, Florida, the Guest Service Coordinator earns an hourly wage ranging between $10.50 and $11.50, plus daily cash tips. This compensation reflects the position's responsibilities in maintaining service quality and promoting team accountability. The coordinator actively participates in daily valet preparations such as equipment setup and staging while continuously monitoring associate compliance with uniform and grooming standards. Resolving guest concerns and addressing service issues promptly and professionally also fall within the coordinator’s purview, contributing to a superior and memorable guest experience. Key responsibilities further include leading pre-shift meetings to communicate operational updates, managing tip oversight including shift cuts and payroll accuracy, and ensuring safe key handling and vehicle management at all times. The role demands leadership skills to encourage teamwork, promote safety, and align performance with company standards. Additionally, the Guest Service Coordinator must stay adaptable to evolving business demands, perform other supporting tasks to achieve operational and financial objectives, and uphold PMC's commitment to pay transparency, equal opportunity employment, and employee development. Overall, this position is perfect for individuals passionate about hospitality excellence, staff leadership, and operational efficiency within a fast-paced and dynamic environment. PMC offers an engaging work culture with benefits including health insurance, 401(k) plans, paid time off, tuition assistance, and a supportive network for career growth. By joining PMC, employees become part of a company that values integrity, quality, and continuous improvement to deliver the extraordinary in parking management.

• High school diploma or general education degree (GED)
• Minimum 1 year supervisory and related customer service or hospitality experience preferred
• Valid driver’s license and reliable transportation
• Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period
• Pass and maintain a clean background check
• Ability to provide exceptional guest service and professional communication skills
• Ability to follow company policies and adapt to changing work environments
• Demonstrate dependability by following instructions, maintaining work schedules, and completing tasks timely
• Ability to manage and engage staff, providing feedback and fostering growth
• Physical ability to stand and walk for extended periods and occasionally lift moderate weights
• Use of personal cell phones for work-related communication as required
• Flexibility to perform additional tasks and attend training