Valet Account Manager - Chattanooga, TN - Chattanooga, TN

Parking Management Company (PMC) is a leading national parking services provider headquartered in Nashville, Tennessee. Specializing in hospitality-focused parking solutions, PMC delivers a comprehensive range of offerings including valet and self-parking management, shuttle transportation, event parking, and porter/bell services. With operations spanning multiple states, PMC serves an array of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. The company is renowned for its white-glove, customer-first approach, positioning itself as an extension of the hospitality experience by providing seamless and professional service to partners and guests alike. Their commitment to quality service, innovation, and operational excellence has made PMC a trusted partner in the parking management sector. The Account Manager role within PMC's Valet Parking Operations in Chattanooga, TN, offers a full-time, exempt position with a salary range of $55,000 to $70,000 annually, along with bonus potential. Reporting directly to the City Manager and/or Area Manager, this role is critical in overseeing daily administrative and operational functions at an assigned location. The Account Manager is responsible for delivering exceptional guest service, managing staff, maintaining fruitful client relationships, and ensuring the financial integrity of all operations. This position demands leadership skills to supervise hourly associates, enforce company policies, and foster a positive work environment that contributes to employee satisfaction and outstanding customer service. Beyond basic duties, the role calls for hands-on involvement in valet operations, including performing valet duties when necessary, managing scheduling and quality assurance, and conducting regular site visits to ensure operational standards are met. The Account Manager also monitors site-level revenue, payroll, and expenses, collaborating with the Regional Director to control costs and maintain budgets. Leadership responsibilities extend to recruitment, training, coaching, and performance management, alongside open communication with internal teams and external clients to address issues and identify opportunities for business growth. This position requires flexibility, including working various shifts, attending staff meetings, completing required training, and potential travel for financial reviews or corporate meetings. Additionally, the Account Manager must navigate both indoor and outdoor work environments, often exposed to varying weather conditions and a busy setting with moving vehicles. With an emphasis on operational excellence, customer satisfaction, and professional development, the role offers a dynamic career path within a company dedicated to continuous nationwide growth and a supportive workplace culture. PMC emphasizes pay transparency, equity, and compliance with employment laws, creating an environment where open dialogue on compensation and career advancement is encouraged.

• High school diploma or GED
• At least three years of supervisory experience in parking hospitality or customer service
• Valid driver’s license and reliable transportation
• Clean background check
• Ability to work flexible hours including weekends and holidays
• Ability to perform physical tasks such as running standing and lifting moderate weights
• Excellent communication skills
• Proficient with operational software and payroll management
• Willingness to use personal cell phone for work communication
• Ability to work indoors and outdoors in varying weather
• Compliance with company policies and safety standards