Toledo,OH,USA Career:General Manager-$49400 To $73800 Per YEAR at Tim

Tim Hortons is a renowned Canadian multinational fast food restaurant chain famous for its coffee and fast casual food items. Established in 1964, Tim Hortons has grown to become a leading brand in the quick-service restaurant industry, serving millions of customers daily with a core commitment to quality, excellent service, and community involvement. The company’s operational model focuses heavily on delivering fresh products and maintaining high standards of cleanliness and customer satisfaction. With thousands of locations across Canada and expanding globally, Tim Hortons cultivates a strong culture of teamwork, continuous improvement, and community connection. The General Manager position at Tim Hortons is a critical leadership role responsible for executing and delivering all operational performance objectives that lead to exceptional guest experiences. This full-time role demands hands-on management across all aspects of restaurant operations, including ordering supplies, overseeing maintenance, cleanliness, and security of the facility. The General Manager ensures that the production meets the "Always Fresh" standards while also managing waste levels efficiently. A pivotal element of this role involves financial oversight using restaurant-specific continuous performance plans to monitor budgets, maximize profits, and achieve sales and transaction targets. Controlling food, paper, and labor costs, as well as administering payroll, are fundamental responsibilities to maintain financial health. This leadership position requires strong people management skills, including recruiting, training, developing, and motivating team members. The General Manager builds the restaurant’s bench strength by identifying high-potential employees and preparing them for progression within the company. Effective communication is essential for this role. General Managers maintain an open-door policy to support their teams and ensure ongoing communication between shifts. They collaborate closely with the Restaurant Owner and ensure all staff are compliant with applicable legislation and health and safety standards. Resolving guest complaints with professionalism while maintaining a prioritization of guest experience is key to sustaining the restaurant’s reputation. Additionally, the General Manager implements company policies relating to operational ethics, waste management, corporate social responsibility, and security procedures to prevent theft and ensure safety. Taking responsibility for health and safety, this role involves detailed knowledge and enforcement of occupational health and safety legislation, conducting regular workplace inspections, and initiating corrective actions when needed. The General Manager also manages the physical demands of the job, including frequent standing, lifting, and working in variable temperature environments such as walk-in refrigerators and ovens. This role offers an excellent opportunity to lead within one of Canada’s most beloved brands, where operational excellence, team leadership, and community involvement surge as the pillars for success. Ambitious, organized, and people-focused individuals who thrive in fast-paced environments and are eager to uphold Tim Hortons' commitment to quality and service will find this role rewarding and impactful.

• High school diploma or equivalent
• Proven experience in restaurant management or similar leadership role
• Strong financial acumen including budgeting and cost control
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Knowledge of health and safety regulations
• Ability to handle physical demands of the job including lifting and standing for long periods
• Experience with recruitment training and performance management
• Commitment to guest satisfaction and quality standards