TEMP: Part-Time Concierge II - Apply Now!

The hiring organization is a healthcare facility that operates multiple clinic locations, providing essential medical services to diverse patient populations. This establishment is committed to delivering high-quality care and ensuring a positive experience for every individual who visits. As a reputable healthcare provider, the organization values professionalism, compassion, and efficiency in all aspects of patient interaction and administrative support. The Concierge II role is a critical part-time and temporary position within this healthcare setting, acting as the initial point of contact for patients when they arrive at the clinic. This multi-functional role encompasses responsibilities such as cashier duties, receptionist tasks, and patient interviewing. In essence, the Concierge II is both the face and voice of the organization, tasked with greeting patients and visitors warmly, answering inquiries courteously, and facilitating smooth patient flow throughout their visit. Beyond basic reception and cashier functions, the Concierge II is responsible for managing more complex issues such as patient complaints and staff training. This tier-two level position requires proficiency in handling detailed patient information, including registration, appointment scheduling, insurance verification, and payment collection. The Concierge II also supports the preparation of daily reports, bank deposits, and ensures the maintenance and cleanliness of equipment and work areas. This position requires a blend of administrative skills, customer service expertise, and basic technical knowledge. The role involves continual interaction with patients, prospective patients, and clinic staff, highlighting the need for effective communication skills and a patient-oriented demeanor. Additionally, the Concierge II plays a role in certifying patient eligibility for specific state benefits like the Sliding Fee Scale, leveraging knowledge of eligibility requirements to assist in patient interviews. Working in this temporary and part-time role, candidates should be comfortable with the physical demands such as sitting for extended periods, occasional bending, stooping, and lifting light weights. The position may also require some travel between clinic locations and the ability to work occasional Saturdays. Fluency in English is necessary, while Spanish language skills are considered an advantage. Overall, the Concierge II position is ideal for individuals looking for flexible employment in the healthcare sector who possess customer service experience and seek to contribute to patient care through administrative and front desk support. The position offers an opportunity to develop specialized skills in patient interaction, office systems, and healthcare administration within a supportive and mission-driven environment.

• Minimum high school diploma or equivalent
• 0-3 years of customer service, office, or patient experience preferred
• basic knowledge of accounting practices and procedures is a plus
• basic computer literacy
• data entry (10-key touch)
• basic office software (excel, word)
• customer oriented
• effective communication
• fluent in English
• must be able to speak, read, write, and comprehend the English language
• ability to sit for majority of the shift
• must able to bend or stoop
• must be able to lift 20 lbs unassisted
• must have good vision (e.g. near acuity and depth perception)
• must be able to periodically work on Saturdays
• may require some local travel between different clinic locations
• must be able to maintain required immunizations as required by the organization
• this position is a temporary and part-time position