Sr Logistics Concierge (Manheim) - Apply Now!

Cox Communications is a leading American company specializing in telecommunications, broadband internet, digital cable television, and home automation services. Renowned for its commitment to innovation and superior customer service, Cox Communications serves millions of customers across the United States. With a robust infrastructure and a focus on technology-driven solutions, the company has built a reputation for delivering reliable and efficient communication services. Cox prides itself on its inclusive work environment and its dedication to employee growth and development, making it a sought-after employer in the telecommunications sector. As a Senior Logistics Concierge at Cox Communications, you will play a pivotal role as a client advocate within a dynamic call center environment. This hybrid position, located near the Phoenix, AZ office at 4615 E. Elwood St., requires candidates to reside within 50 miles of the location and be available for in-office work as needed. The position offers an hourly base pay ranging from $21.49 to $32.26, with potential eligibility for commissions and incentive programs. In this role, you will manage a high volume of client tasks by leveraging various resources to identify client needs, clarify and communicate information, research issues, and provide effective solutions. Your focus will always be centered on client satisfaction, ensuring that each interaction is handled with precision and care. You will become proficient in all knowledge bases, platforms, systems, and tools necessary to maintain accurate client records and documentation. Excellent communication skills, problem-solving abilities, and a commitment to delivering best-in-class client service are crucial to your success. Additionally, you will collaborate across departments to resolve requests efficiently and ensure seamless service continuity. The role encourages continual growth and development, offering an environment where your contribution directly impacts client advocacy and company success.

• High school diploma/GED and 5 years experience in a related field
• Experience with managing customer/client escalations in a customer service environment
• Working knowledge and proficiency with Microsoft Office applications