Spokane Valley,WA,USA,WA:Team Lead,Instructional Design-Quick Hire! at

Premera Blue Cross is a leading healthcare organization committed to improving customers' lives by making healthcare work better. As an established health insurance provider, Premera offers a wide range of services aimed at enhancing the health and well-being of its members and the communities it serves. Known for its culture of innovation, collaboration, and inclusion, Premera fosters an environment where employee growth, professional development, and inspired leadership are highly valued. The company has been recognized on the 2025 America's Dream Employers list and has received honors from Newsweek and Forbes as one of America's Greatest Workplaces and Best Midsize Employers respectively. Premera believes in nurturing talents that drive meaningful change in the healthcare industry by embracing new technologies and fostering a supportive work environment. The role of Team Lead - Instructional Design at Premera is an exciting opportunity for professionals passionate about driving innovation through AI and automation in instructional design. This is a telecommuter position offering competitive salary options ranging nationally from $78,000 to $126,800 depending on geographic location and experience. In this leadership role, you will manage and mentor a team of instructional design staff who develop learning solutions tailored to improve training effectiveness across various customer service operations. Your responsibilities will include acting as an internal consultant, evaluating training needs, and integrating advanced technologies such as AI to create personalized and efficient training programs that empower customer service representatives to achieve their goals with confidence. You will collaborate closely with the Training and Procedures team to ensure alignment with organizational goals while fostering a culture of continuous improvement and professional development among your team members. As a key leader at Premera, you will be instrumental in shaping future training programs by promoting teamwork, advocating effectively for your department, and delivering innovative educational solutions that reflect the needs of a fast-paced healthcare environment. This role also provides the chance to deepen your expertise in project and change management, supporting the organization through effective leadership and strategic thinking. Moreover, you will have opportunities to hone your interpersonal and communication skills by building strong relationships across all levels of the company, including interaction with senior management. Premera’s commitment to employee well-being is demonstrated through comprehensive total rewards, including health coverage, paid time off, wellness programs, tuition assistance, and more, all supporting you in your professional and personal growth journey.

• Bachelor's degree or equivalent work experience
• Minimum two years of experience in technical training or procedure development
• Minimum two years of experience in customer service, contact center or operations
• Experience leading a team or supervisory capacity
• Strong familiarity with instructional design principles
• Experience with AI or automation technologies
• Excellent communication and interpersonal skills
• Ability to develop and evaluate training programs effectively
• Demonstrated project management skills
• Capability to work in a fast-paced environment
• Knowledge of healthcare industry practices
• Flexibility and strong problem-solving skills