Southwest Careers:Area Director-Arizona-Glendale,AZ(Glendale,AZ,USA)

Shake Shack is a premier hospitality-driven fast-casual restaurant brand that emphasizes the importance of people, community, and exceptional guest experiences. Founded in New York City's Madison Square Park by Danny Meyer, the Founder and CEO of Union Square Hospitality Group, Shake Shack began as a humble hot dog cart where proceeds were dedicated to park beautification. Since then, it has grown into one of the fastest-growing hospitality brands known for its commitment to high-quality food paired with outstanding hospitality. The brand is deeply rooted in its philosophy to Stand For Something Good, which means prioritizing the well-being of its teams, guests, and communities alike. This philosophy fosters an inclusive, positive work environment where employees are encouraged to bring their authentic selves, share ideas, and contribute to continuous growth and innovation. At Shake Shack, employees gain access to hands-on mentorship, extensive training opportunities, and a vibrant, inclusive culture that supports professional and personal development. As a member of the #ShackFam, individuals participate in an engaging atmosphere that motivates them to excel, grow, and make a lasting impact both within the company and in the communities Shake Shack serves. The role of Area Director at Shake Shack is one of significant influence and responsibility, perfectly suited for dynamic leaders passionate about multi-unit management and team development within a fast-paced hospitality environment. This role is vital to driving the continued success and expansion of the brand by leading multiple Shack locations and their management teams. As an Area Director, the primary focus is on nurturing high-performing management teams through recruiting, retaining, and developing passionate talent that embodies the Shack culture and commitment to enlightened hospitality. This leadership position ensures consistency across Shacks in the area by providing clear guidance, supporting collaboration among General Managers, and setting ambitious yet achievable targets for financial and operational excellence. The Area Director acts as the bridge between the Home Office and local restaurants, facilitating communication, implementing organizational initiatives, and promoting best practices that uphold the company's values and standards. This role requires robust experience in financial management, including overseeing P&L statements to ensure profitable operation while encouraging innovation and accountability at every location. The Area Director prioritizes guest satisfaction by analyzing trends and feedback, proactively driving improvements to elevate the guest experience. They also champion compliance with health, safety, and brand standards to protect the company's reputation and ensure a safe and welcoming environment for both team members and guests. Adept community engagement is another key element, as the Area Director builds strong local partnerships that enhance brand visibility and foster guest and employee loyalty. Regular Shack visits are a hallmark of this leadership role, providing hands-on validation of regulatory compliance, operational benchmarks, and team wellness. This position requires approximately 50% travel within the area to effectively support Shacks and build cohesive management teams. Working at Shake Shack offers competitive benefits, including weekly pay, performance bonuses, meal discounts, medical and dental insurance, 401k with company match, paid time off, and multiple wellness resources. The company values diversity, equity, and inclusion, providing equal consideration for all applicants regardless of background. Shake Shack is committed to creating spaces where employees feel valued and inspired to create memorable experiences for every guest, every day. Becoming an Area Director at Shake Shack is not just a career move—it’s an opportunity to contribute to a beloved brand that balances business success with a meaningful social impact, all while leading passionate teams in a vibrant, growth-oriented environment.

• Minimum 3-5 years of management and leadership experience in a multi-unit management role
• proven track record of managing multiple priorities in a fast-paced environment
• adept written, verbal, and relational communication skills
• strong interpersonal and organizational skills
• solid financial and analytical skills with experience driving sales and profits
• ability to set realistic objectives and implement necessary steps to achieve them
• knowledge of management recruitment, selection, and training principles
• knowledge of local and state health and safety compliance
• Bachelor’s degree preferred but may be replaced with consistent work and leadership experience
• ability to travel 50% of the time