Service Concierge - Apply Now!

Nelson Mazda Norman is a proud member of the Nelson Auto Group, a reputable automotive establishment that has been a pillar in Oklahoma for over 60 years. Known for its commitment to customer satisfaction and employee well-being, Nelson Auto Group has established itself as a trusted name in the automotive sales and service industry. The company is passionate about serving both its guests and employees with integrity and excellence. With an unmatched work atmosphere and a comprehensive benefits package, Nelson Mazda offers a fulfilling career opportunity for individuals looking to grow in the automotive service sector. The role of Service Concierge at Nelson Mazda Norman is critical to enhancing the overall customer experience by ensuring that every vehicle serviced is prepared meticulously for delivery. This full-time position requires an individual who is friendly, efficient, and attentive to detail, with the physical capability to work on their feet all day and handle vehicles safely. The Service Concierge acts as the first and last point of contact for customers' vehicles in the service area, which includes greeting customers, maintaining cleanliness and safety in the service drive area, and preparing vehicles with essential items such as mats, stickers, and seat covers. In addition to these duties, the role involves moving vehicles to and from various locations within the dealership property, managing loaner vehicles including gas checks and records, and ensuring service area upkeep and basic maintenance tasks are handled effectively. Nelson Mazda Norman emphasizes a safe and pleasant work environment where the Service Concierge can thrive by being proactive, flexible, and coachable. This role demands a clean driving record and the stamina to work outdoors in various weather conditions. Being part of Nelson Auto Group means joining a team dedicated not only to customer satisfaction but also to maintaining a respectful and inclusive workplace. The company is an Equal Opportunity Employer, committed to a diverse workforce free from discrimination. Service Concierges can expect competitive pay, benefits, and the opportunity to be part of a legacy that spans generations in Oklahoma's automotive industry. If you are looking for a dynamic position where your efforts directly impact customer experiences and company reputation, this role offers a comprehensive and rewarding career path.

• High school diploma or equivalent
• Valid driver’s license with a clean driving record
• Ability to lift up to 50 lbs
• Ability to stand and be active for extended periods
• Willingness to work outdoors in various weather conditions
• Excellent customer service skills
• Ability to follow safety protocols
• Must be proactive and flexible
• Prior automotive or service industry experience preferred but not required