Server Assistant - Paid Time Off

This establishment is a hospitality venue that focuses on providing exceptional dining experiences to its guests through attentive service and a welcoming atmosphere. As a dynamic organization, it prides itself on maintaining a high standard of customer service and ensuring that each visitor's expectations are met with professionalism and care. The environment is fast-paced and team-oriented, reflecting the vibrant nature of the food service industry. The company utilizes modern technology such as the Table Management System to efficiently manage guest seating and streamline operational flow. This technology enhances guest satisfaction by reducing wait times and organizing seating arrangements optimally, helping the team to deliver prompt and personalized service. The role of Server Assistant is integral to the smooth operation of the dining experience. The Server Assistant serves as the first and last point of contact for guests, responsible for greeting them warmly upon arrival and bidding them farewell in a friendly and courteous manner. This position emphasizes excellent interpersonal skills and the ability to manage the flow of guests utilizing the Table Management System, including handling waitlists and reservations. The Server Assistant not only seats guests but also supports the service team by delivering drinks and food, pre-bussing tables, replenishing beverages, and maintaining cleanliness and organization in the server assistant stand and front lobby area. Additionally, the role involves answering guest inquiries via phone and in-person with attentive and courteous communication, addressing any concerns promptly, and ensuring that guests leave with a positive impression. This is a customer-facing role requiring enthusiastic engagement with guests, professionalism at all times, and the ability to handle multiple responsibilities efficiently. The Server Assistant also supports takeout operations by bagging orders and verifying their accuracy before delivery. Safety and cleanliness are priorities, with consistent adherence to food handling and sanitation standards. The position demands reliability and a professional attitude, with shifts that may include nights, weekends, and holidays, reflecting the needs of the hospitality industry. Physical requirements include the ability to stand and walk for extended periods, lift up to 50 lbs, and perform a range of physical movements such as bending, reaching, and carrying. This role provides an excellent opportunity for individuals seeking to develop their skills in a supportive team environment, even without prior work experience, making it ideal for young adults and those entering the hospitality field. The Server Assistant plays a crucial role in contributing to the overall guest experience by ensuring efficient seating, swift service support, and maintaining an inviting environment. This position offers a foundation for growth within the hospitality sector, fostering customer service excellence and teamwork dynamics essential for career advancement.

• Must be at least 16 years of age
• no prior work experience required
• ability to understand and provide friendly guest service
• ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
• ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
• ability to operate a computer, calculator, phone and other office equipment
• attention to details with good organizational and efficient time management skills
• consistent professional attitude and behavior with effective listening and communication skills
• ability to work flexible schedules including nights, weekends and holidays
• ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient