Sales Concierge - Apply Now!

Acura of Los Angeles Westside is a premier luxury automotive dealership located within the Westfield Culver City Mall, serving as Los Angeles' newest destination for high-end vehicles and personalized service. Known for reshaping the traditional car buying experience, this dealership places a strong emphasis on hospitality and customer care that goes well beyond sales, fostering an inviting, educational, and supportive environment for every guest. Their commitment to excellence is reflected not only in the quality of their Acura vehicles but also in the dedication to delivering a luxury guest experience that's tailored to individual needs. As an Equal Opportunity Employer, Acura of Los Angeles Westside values diversity and inclusiveness within its team, welcoming professionals from all backgrounds who share the passion for exceptional customer service and automotive expertise. The role of Product Concierge at Acura of Los Angeles Westside offers a distinctive career opportunity that diverges from conventional automotive sales positions. This role focuses on being a knowledgeable product expert and hospitality ambassador who educates guests rather than applying sales pressure. Product Concierges act as trusted guides, helping customers understand the unique features, technology, and benefits of the Acura lineup. The position emphasizes creating lasting relationships built on trust, confidence, and personalized attention, ensuring every guest feels valued throughout their purchasing journey. Product Concierges are responsible for engaging with guests in a professional and friendly manner, listening carefully to their needs, and helping them explore vehicles that align with their lifestyle and preferences. They facilitate demonstrations both in the showroom and during test drives, showcasing the high-tech innovations and comfort features Acura vehicles offer. This role also involves explaining the comprehensive warranties, benefits, and ownership perks that come with an Acura vehicle to enhance guest confidence and satisfaction. Additionally, Product Concierges assist customers during vehicle delivery by helping to set up important technologies including Bluetooth, navigation, and advanced driver-assist systems while providing ongoing support through follow-up communications to address any questions. This position serves as a critical liaison between guests and the sales team, ensuring a seamless and smooth transition from initial introduction through to purchase. Keeping up to date with all Acura models, trims, and technological advancements is essential to providing accurate and helpful information. Product Concierges may also support dealership events such as product launches and showroom presentations, adding value to the customer experience through their knowledgeable presence. With a guaranteed hourly wage starting at $20 and no commission pressure, this role is ideal for individuals passionate about customer service and luxury experiences who seek a career path focused on trust and education rather than sales quotas. Working as a Product Concierge, individuals can expect a welcoming, fun, and supportive work environment set within a luxury dealership backdrop. The position offers paid training and career development opportunities to encourage growth within the automotive industry. Eligible team members receive a benefits package including medical, dental, vision coverage, 401(k) plans with company match, paid time off, holidays, partial cell phone reimbursement, and employee discounts. This comprehensive support helps Product Concierges provide exceptional service and build rewarding careers while contributing to the overall guest satisfaction and success of Acura of Los Angeles Westside.

• At least 18 years old
• valid driver's license
• clean driving record
• able to stand and walk for extended periods
• able to use hands and arms frequently for demonstrations
• able to occasionally bend, stoop, or lift up to 50 lbs
• reasonable accommodations available for individuals with disabilities