Membership Concierge I - Apply Now!

Life Time is a premier health and wellness company dedicated to creating a healthy way of life for its members through comprehensive fitness, recreational, and lifestyle experiences. Known for its state-of-the-art fitness centers and exceptional customer service, Life Time operates clubs that combine premium amenities with innovative programming to promote physical, mental, and social well-being. Life Time prides itself on fostering an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual, ensuring its status as an equal opportunity employer that hires and promotes based on merit and qualifications. The Membership Concierge I plays a vital role at Life Time as the first point of contact for all members and guests. This position is centered on delivering outstanding customer service and building value-based relationships that enhance member loyalty and satisfaction. The concierge helps ensure that every individual visiting the club feels welcomed and valued, contributing to a friendly and motivating environment aligned with Life Time's mission of promoting a healthy lifestyle. This role offers the chance to work in a fun, dynamic, and health-focused atmosphere where interpersonal skills and a passion for wellness are highly regarded. As a Membership Concierge I, the individual will be responsible for greeting members and guests, managing incoming communications, and providing well-informed assistance regarding club programs, pricing, events, and policies. They will exemplify a hospitality mindset by creating extraordinary experiences that foster member engagement and retention. Additionally, the concierge supports members with various transactions and account changes, ensuring smooth and efficient service delivery. This role requires excellent multitasking abilities and the capacity to maintain high-quality service in a fast-paced environment. Physical stamina is also essential, as the position involves standing for extended periods. The position typically requires a commitment to work at least 15 hours per week and successful completion of the Concierge Certification upon hire, highlighting Life Time’s commitment to maintaining high standards of service. With a minimum of six months’ service or reception experience and a genuine passion for healthy living, the Membership Concierge I is ideally suited for individuals who thrive in social environments and are dedicated to helping others achieve their wellness goals. This role is an excellent opportunity for those seeking to join a respected company that values inclusivity, diversity, and professional growth while promoting work-life balance and a healthy living ethos.

• Minimum of 6 months service or reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time