Residential Concierge/Receptionist - Apply Now!

Casa de las Campanas is a premier senior living community located in the picturesque area of Rancho Bernardo, Southern California. This establishment offers an upscale, resort-style living experience designed to enhance the quality of life for seniors. Known for its exceptional hospitality, all-inclusive lifestyle, and breathtaking surroundings, Casa de las Campanas caters to a well-traveled, outdoorsy senior population that enjoys socializing during meals, exploring nearby nature trails, and appreciating the beautiful views offered by the location. The community reflects a deep commitment to fostering a vibrant, engaging environment where seniors can thrive. The team of dedicated professionals at Casa de las Campanas works tirelessly every day to improve the lives of residents, ensuring that each individual feels valued and cared for within this remarkable setting. We are currently seeking a Lead Receptionist to join our team and contribute to providing an outstanding experience for our residents and visitors. This position is vital to the smooth operation of both the Sur and Norte lobbies, acting as the first point of contact for residents, guests, and staff. As the Residential Concierge/Receptionist, you will be responsible for answering incoming calls, managing inter-facility communications, greeting and directing visitors and residents, and responding promptly to emergencies. Additionally, you will provide administrative support to the Director of Administrative Services, including tasks such as maintaining contact lists, coordinating office equipment logistics, scheduling meetings, overseeing guest room reservations, and managing the SARA system for resident safety. This role also involves training and orienting new reception staff, ensuring that all team members follow established policies and procedures. The ideal candidate will maintain a professional demeanor at all times and contribute to a positive and engaging work environment. Compensation for this role starts at $22.00 per hour, with all employees required to pass comprehensive background checks including fitness for duty physicals, fingerprinting, and employment reference verification, as mandated for licensed residential care facilities. Casa de las Campanas is an equal opportunity employer dedicated to creating an inclusive and supportive workplace where every team member can succeed.

• High school graduate
• minimum three years of customer service experience preferably in a concierge or front desk role
• experience operating multi-line telephone console
• Ability to pass required background checks including fitness for duty physical, fingerprinting, and employment references
• strong interpersonal and communication skills
• proficiency in using office software and equipment
• ability to handle emergency situations calmly and effectively