Receptionist - Quick Hire!

Community Support Services is a well-established behavioral health care organization based in downtown Akron, Ohio, serving the Summit County area. With over 35 years of experience, this agency has earned a reputation for making a significant difference in the lives of individuals living with severe and persistent mental illnesses. The team at Community Support Services is composed of nearly 300 dedicated employees who are champions of quality treatment, collaborative care, and effective outcomes. Their mission-driven approach focuses on hope, recovery, and providing comprehensive support to their clients, making them a key leader in the behavioral health sector within the region. The organization operates a professional and supportive work environment with excellent resources aimed at fostering employee growth and development. Staff enjoy an engaging and autonomous atmosphere with access to professional development and educational assistance programs. Moreover, the organization offers benefits favorable to work-life balance, such as paid holidays, paid time off (PTO), health-related insurances, and retirement plans. Employees have access to subsidized memberships to local YMCA branches and life, short-term, and long-term disability insurance coverage. The workplace culture emphasizes inclusivity, equal opportunity, and affirmative action, actively supporting veterans and candidates with disabilities. The Receptionist role at Community Support Services Health Center Administration is a crucial entry point for clients, visitors, and family members. As the first person people meet when entering the facility, the Receptionist embodies the agency's mission of hope and recovery through courteous and professional interactions. This full-time position requires working 40 hours per week during normal business hours and offers an hourly wage of $15.00 to $18.00. In this role, the Receptionist is responsible for managing the registration process, ensuring visitors are properly checked in, and notifying staff of arrivals promptly. Handling a 21-line switchboard, the Receptionist receives, screens, and routes telephone calls efficiently. Additional duties include scheduling psychiatric appointments for clients and staff using the online database Credible, generating appointment checklists for the next day's appointments, and maintaining communication via daily updates to the Televox system for appointment reminders. The Receptionist also manages overnight messages, ensuring appropriate routing or callbacks, and maintains adequate departmental supplies, ordering more when necessary. They additionally handle Aldi vouchers, client checks, and bus tickets with care and accuracy. This administrative role requires an individual with strong customer service skills, excellent organizational capabilities, keen attention to detail, and a commitment to confidentiality in accordance with HIPAA regulations. Proficiency in Microsoft Outlook and the ability to work effectively as part of a team are essential. The ideal candidate will demonstrate the ability to manage time successfully and work non-judgmentally with individuals whose beliefs or behaviors may differ from societal norms or the candidate's personal views.

• High school diploma or GED
• Minimum of three years clerical support experience
• Basic switchboard/receptionist experience
• Scheduling experience preferred
• Strong customer service skills
• Excellent organizational skills
• Attention to detail
• Ability to communicate effectively
• Ability to work in a team environment
• Commitment to confidentiality with HIPAA regulations
• Proficiency in Microsoft Outlook
• Ability to manage time and meet deadlines
• Ability to work non-judgmentally with diverse individuals