Front Desk Receptionist (Full-Time) Washington, DC (In-Person)

Comprehensive Primary Care (CPC) is a well-established healthcare network consisting of eleven primary care practices that serve communities throughout Northern Virginia, Eastern Maryland, and Washington, DC. With a long-standing presence in these neighborhoods, sometimes spanning decades, CPC prides itself on supporting the health and well-being of families during every stage of life. Combining the warmth and attention of traditional generalist care with a modern, patient-centered approach, CPC ensures that providers act as the first point of contact for patients' wellness journeys. This means getting to know patients' medical histories intimately and tailoring care to their unique needs. The organization cultivates a collaborative and inclusive work environment where professional growth is highly encouraged. Guided by core values such as collaboration, innovation, caring, integrity, and accountability, CPC fosters a culture committed to delivering exceptional care and service. CPC maintains an urgent focus on making healthcare accessible and welcoming to all, listening to and respecting each patient as an individual, and promoting transparency and open communication at every level. Patients and their families are empowered to take charge of their health through informed, compassionate support. Equally, CPC invests heavily in the continuous development of its staff and providers and maintains a safe, supportive workplace. The Front Desk Receptionist position at CPC’s Woodley Park, Washington, DC office is a vital role within the Front Office Administration department. This full-time, non-exempt role is in-person and requires working Monday through Friday from 7:30 AM to 4:00 PM. The receptionist ensures a positive patient experience by managing incoming communications, greeting visitors warmly, and supporting the smooth daily operations of the clinic. This position is ideal for someone detail-oriented, friendly, and committed to exceptional customer service. The receptionist is responsible for handling multi-line phone systems to route calls efficiently, checking patients in and out, accurately entering insurance and patient information into electronic health records, and collecting copays, balances, and deductibles. They also assist with patient flow coordination alongside medical assistants, provide general directions and information to patients and visitors, maintain visitor logs and access passes, update appointment calendars and scheduling systems, manage incoming mail and faxes, and oversee office supplies inventory. Verifying insurance eligibility for the patient’s date of service is a critical administrative responsibility, as is assisting with various other duties as assigned. Successful candidates will have strong communication skills and a friendly, professional demeanor, along with proficiency in Microsoft Office applications and familiarity with Electronic Medical Records systems. They must be able to multitask effectively in a fast-paced clinic environment while maintaining organization and accuracy. Physical requirements include the ability to sit for extended periods, occasional walking and standing, and the capacity to lift or move objects up to 10 pounds. CPC requires all employees to complete medical clearance requirements, including documentation of Hepatitis B vaccination, Pneumococcal screening, and Tuberculosis screening, with exceptions accommodated for approved medical or religious reasons. The company offers a competitive salary based on qualifications, experience, and geographic location. Employees are eligible for a comprehensive benefits package that includes health, dental, and vision insurance, life insurance, a 401(k) retirement plan, paid time off covering vacation, holidays, and sick leave, as well as professional development opportunities. CPC is an equal opportunity employer that embraces diversity, equity, and inclusion in the workplace. They prohibit discrimination of any kind and evaluate all applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• High school diploma or GED
• Minimum of 2 years of related experience preferred or equivalent combination of education and experience
• Proficient in Microsoft Office Suite
• Familiarity with Electronic Medical Records systems
• Strong communication skills
• Friendly and professional demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Must be able to sit for extended periods and use a computer and phone
• Occasional walking and standing required
• Ability to lift or move up to 10 pounds
• Completion of medical clearance requirements including Hepatitis B vaccination, Pneumococcal screening, and Tuberculosis screening
• Exceptions allowed for approved medical or religious accommodations