PT Front Desk Receptionist - Quick Hire!

The City of [City Name] is a dedicated municipal government agency committed to providing exemplary public services to its community. As a public sector organization, the City operates numerous departments to ensure smooth daily civic operations, community engagement, and efficient handling of public inquiries and administrative tasks. The City prides itself on transparency, responsiveness, and accessibility, maintaining an environment where citizens feel welcomed and heard. The organization is focused on fostering a respectful workplace culture and supporting employees with opportunities for growth and development. Although specific employment type and salary details are not explicitly stated, roles within the City typically provide stable, full-time employment with competitive compensation packages that reflect public sector standards. The position of Receptionist/Switchboard Operator is a vital frontline role within the City Secretary's office, responsible for managing the main communication hub of the municipal government. The incumbent operates the main switchboard, diligently answering and appropriately directing incoming calls and visitors. The role is the face and voice of the City for many constituents, requiring exceptional interpersonal skills, a professional demeanor, and a strong commitment to quality service. The Receptionist is the initial point of contact, greeting visitors warmly and guiding them to various city departments, buildings, officials, or providing information about city services and schedules. In addition to managing telephone communications, this role performs a variety of clerical duties including handling mail by folding and stuffing letters, labeling envelopes, creating labels, and processing departmental documents. The Receptionist also oversees the receipt of packages and coordinates their delivery to the correct departments. This position requires familiarity with a multi-line main switchboard system, basic computer skills particularly in Microsoft Office applications such as Word, Outlook, and Excel, as well as the ability to type at a speed of 55 words per minute. Preferred candidates are bilingual in Spanish, enhancing communication with a diverse community. The Receptionist supports the maintenance of a welcoming front lobby environment by keeping information updated and distributing literature such as weekly newspapers. Additional tasks include creating signage for meetings, logging visitor entries, and assisting other departments with clerical tasks as assigned by the City Secretary or Deputy City Secretary. The designated supervisory authority for this role is the City Secretary. Working in a public-facing environment, the Receptionist must demonstrate patience, professionalism, and sound judgment to address visitor needs effectively. The role involves constant communication by phone and in-person, use of office technology including phones, printers, scanners, label makers, shredders, and standard office tools like staplers and tape dispensers. Physical demands include frequent standing, sitting, walking, reaching, lifting, and the ability to manage multiple tasks simultaneously under time pressure. The environment may present some noise and temperature fluctuations given the location near the main entrance of the City offices. Overall, this essential position ensures efficient communication flow, supports city administrative operations, and enhances community relations through exemplary service and clerical proficiency.

• Graduation from high school or GED equivalent
• six months to one year experience on multi-line main switchboard preferred
• one year experience with computers using Microsoft products preferred
• ability to type 55 words per minute
• working knowledge of Microsoft Word, Outlook, and Excel
• interpersonal qualities including outgoing, friendly, courteous, and conscientious behavior
• genuine desire to assist others on the phone and/or in person