Private Owner Coordinator - Apply Now!

Blackberry Farm and Blackberry Mountain are distinguished luxury resorts nestled in the scenic Great Smoky Mountains, acclaimed for their commitment to unparalleled hospitality and an exceptional guest experience. These Relais & Chateaux properties cherish a harmonious blend of land conservation, sophisticated modern amenities, and the breathtaking natural environment to offer guests unique and unforgettable vacation experiences. Blackberry Farm and Blackberry Mountain present a broad array of activities that cater to diverse interests, ranging from exhilarating outdoor adventures to tranquil spa retreats, and exceptional culinary experiences around the table. With their rich history and dedication to excellence, these resorts have become synonymous with luxury, comfort, and outstanding service. The organizational culture at Blackberry emphasizes teamwork, mutual support, and a shared mission to deliver legendary hospitality and create enduring memories for guests while fostering sustainability that spans generations. Working at Blackberry means being part of a dynamic team that continually seeks to advance its skill set and contribute positively to the resort's esteemed reputation. The property spans thousands of acres including the Blackberry Farm's 4,200 acres and Blackberry Mountain's 5,200 acres, providing an expansive and exquisite environment for employees and guests alike. Employees benefit from a comprehensive package that includes travel privileges, property benefits, tuition reimbursement, paid time off accompanied by additional paid holidays, health insurance, flexible spending accounts, a 401k match with profit-sharing, as well as continuous training and educational opportunities. The Private Owner Coordinator plays a vital role in the Corporate Services team based in Maryville, TN, operating on a full-time basis with a competitive hourly wage of $17.00. This position is integral to maintaining seamless operations and ensuring that private owners and their families or friends receive top-tier service tailored to their specific needs. The coordinator manages all aspects of communication including handling calls, emails, mail, and faxes efficiently and professionally. A primary responsibility includes managing reservations for rooms, dining, and activities—processing requests promptly and accurately while setting appropriate reminders and maintaining real-time system updates in the Opera reservation system. The role requires a deep understanding of all relevant pricing structures including rack rates, promotional packages, discounts, and special event pricing to assist with billing and reservation inquiries. This position entails maintaining and updating rental and calendar programs, ensuring all blocked dates and special requests are correctly recorded to avoid conflicts. A thorough knowledge of the resort's history, available activities, and other elements of the Blackberry Farm experience is essential to effectively support private owners. The coordinator assists with organizing special or private events, cultivating positive relationships with owners by meeting and understanding their unique needs, and providing personalized concierge services. Additional tasks include assisting the Private Owner Concierge with reporting and daily tasks, planning Owners-exclusive activities, and supporting owners during home-building processes in the resort community. This role demands high-level organizational skills, exceptional telephone and computer proficiency, strong judgment, and the ability to multitask effectively by managing calls and computer work concurrently. The position requires consistent attendance, compliance with company policies, and teamwork among fellow employees and management to uphold the resort’s exceptional service standards. The Private Owner Coordinator serves as a crucial liaison between the private owners and the resort, ensuring all needs are met with efficiency, professionalism, and the warmth characteristic of Blackberry Farm's legendary hospitality.

• College degree preferred
• 1-2 years experience in sales or customer service
• Excellent telephone skills
• Typing proficiency
• Strong computer experience
• Strong organizational skills
• Excellent verbal and written communication skills
• Ability to communicate effectively with guests, managers, and team members
• Basic mathematical skills and understanding of reporting, statistics, and budget
• Ability to exercise judgment and make decisions based on job knowledge and company goals
• Ability to sit for long periods and work extensively on computer and phone while multitasking
• Ability to safely operate a company vehicle or golf car
• Regular and consistent attendance
• Compliance with company policies and procedures
• Ability to work well with team members, managers, and guests