Personal Concierge-Waldorf Astoria Beverly

Waldorf Astoria Beverly Hills stands as a pinnacle of luxury and sophistication in the hospitality industry. This iconic hotel, part of the prestigious Waldorf Astoria Hotels & Resorts portfolio, offers an exceptional experience that harmoniously blends timeless elegance with modern amenities. Located in the heart of Beverly Hills, this Forbes 5-Star and AAA 5-Diamond hotel features 170 exquisitely designed rooms, over 6,300 square feet of banquet space, and four distinguished food and beverage outlets. Guests indulge in sophisticated dining at an elevated Mediterranean restaurant, a renowned Jean-Georges rooftop restaurant, a stylish lobby lounge, and exclusive in-room dining options, all curated to provide an unparalleled luxury experience. As a member of the Hilton family, Waldorf Astoria Beverly Hills is committed to delivering exceptional service that reflects the rich heritage and high standards synonymous with the brand. The team at this property operates with an unwavering dedication to excellence, ensuring that every guest is treated with the utmost care and personalized attention. This dedication has established the hotel as a leader in the luxury hospitality market, attracting discerning travelers from around the world seeking an exclusive and memorable stay. The role of Personal Concierge at Waldorf Astoria Beverly Hills is integral to upholding the hotel’s legacy of True Waldorf Service (TWS). This full-time position is a unique opportunity to represent the highest level of luxury hospitality by delivering exceptional, personalized experiences to guests. As the first point of contact for TWS guests, the Personal Concierge is responsible for administering and supervising all TWS arrivals, ensuring a seamless and welcoming experience right from the moment guests arrive. The Personal Concierge engages with guests prior to their arrival to understand their individual needs and preferences, preparing meticulously for their stay to provide an authentic and memorable experience. Responsibilities include greeting guests upon arrival, assisting with check-in, providing expert concierge services, managing luggage assistance, door assistance, and unpacking services. Additionally, the Personal Concierge offers a welcome beverage and fulfills any other guest requests, embodying the essence of luxury hospitality. This role requires a professional who combines flawless instincts with seasoned expertise to create a sense of "we've been expecting you," delivering service that exceeds expectations. The position demands availability across various shifts, including overnights, weekends, weekdays, and holidays, reflecting the 24/7 nature of luxury hospitality. The compensation for this role starts at $29.32 per hour, with an increase to 90 percent of this rate after nine months of successful employment, in line with the collective bargaining agreement. Joining Waldorf Astoria Beverly Hills means becoming part of a passionate team dedicated to exemplary hospitality, integrity, leadership, teamwork, ownership, and a proactive sense of urgency. This role not only offers a chance to work in a prestigious luxury hotel but also to grow professionally within a supportive and innovative environment committed to your success.

• High school diploma or equivalent
• previous experience in luxury hospitality or concierge services
• excellent customer service skills
• strong communication skills
• ability to work flexible hours including nights, weekends and holidays
• commitment to delivering exceptional guest experiences
• ability to multitask and work in a fast-paced environment