Pediatric Urgent Care - Front Desk Associate (Part-Time) West Hartford, CT

PM Pediatric Care is a healthcare provider dedicated to delivering exceptional medical services to children and their families. They firmly believe in the power of passion and customer focus to enhance the patient experience. As a reputable pediatric care organization, PM Pediatric Care is committed to fostering a culture where every team member aligns with the mission, vision, values, and culture of delivering compassionate, efficient, and accurate healthcare services. The company values individuals who are dynamic, responsible, and capable of multitasking in a fast-paced environment while maintaining a high level of professionalism and empathy. The Front Desk Associate role at PM Pediatric Care is a pivotal position that serves as the first point of contact for families seeking pediatric medical services. This position offers an exciting opportunity for candidates who are enthusiastic about applying both their professional and personal skills to create a welcoming and first-class experience for patients and their families. The Front Desk Associate will be responsible for managing all front desk functions along with various administrative tasks that support the medical team. This role demands excellent organizational skills, the ability to multitask effectively, and a commitment to upholding PM Pediatric Care's core values. This position is ideal for someone who thrives on interaction with patients and families, providing empathy and active listening to address concerns and questions effectively. The Front Desk Associate is expected to manage patient flow smoothly—from greeting families in person or over the phone, assisting with self-registration processes, to ensuring that all patient accounts are accurate and compliant with HIPAA guidelines. They also play a critical role in supporting patient care quality initiatives and collaborating with site leadership to resolve complex patient issues promptly. The role requires a candidate who can handle escalations and urgent matters with professionalism and efficiency, ensuring timely resolutions. Maintaining confidentiality and privacy of all patient information, performing opening and closing duties, organizing, stocking, and sanitizing the reception area are also key components of this role. Flexibility in work schedules and occasional travel to another site within reason might be necessary to meet office needs. Candidates with prior experience in healthcare, knowledge of medical insurance processes, or previous front desk, concierge, or hospitality roles will find this position particularly aligning with their skills and expertise. The utmost importance is placed on excellent customer service, strong communication skills, ability to work independently and as part of a team, and a friendly, professional demeanor. Joining PM Pediatric Care means becoming part of a company that values growth, enthusiasm, and over-achievement. The organization is dedicated to equal employment opportunities, ensuring a diverse and inclusive workplace where all qualified applicants are considered regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other legally protected characteristic. This is a wonderful opportunity for individuals passionate about making a meaningful impact in pediatric healthcare through exceptional front desk and administrative support.

• High school diploma or GED
• prior experience in healthcare or customer service preferred
• ability to work flexible hours and occasional travel
• proficiency with Microsoft Office Suite
• strong communication skills
• ability to maintain patient confidentiality and HIPAA compliance
• ability to manage multiple tasks simultaneously
• friendly and professional demeanor
• excellent organizational and time management skills
• ability to handle urgent situations calmly
• skilled in basic arithmetic calculations