Passenger Services Agent - PT - Quick Hire!

The hiring establishment is a prominent airport services provider specializing in offering top-notch assistance to passengers and visitors within the airport terminal. The company is dedicated to delivering exceptional customer service by facilitating smooth and comfortable mobility for customers with disabilities or those needing additional support. This airport services company plays a crucial role in maintaining a safe and welcoming environment by supporting passengers through various airport processes such as ticketing, gate access, baggage claim, and vehicle access. The company takes pride in its professionalism, punctuality, and reliability, ensuring that every traveler experiences a seamless journey from arrival to departure within the airport premises. This job opening is for the role of a wheelchair and luggage assistant, tasked primarily with transporting and assisting customers in wheelchairs as well as helping with luggage handling. This position is an essential component of airport ground services, where employees ensure passengers receive thorough support while moving through different sections of the airport. The role involves a mixture of physical activity and customer service skills, including transporting customers safely from the terminal curbside to ticket counters, departing gates, baggage claim, and vehicles. Additionally, responsibilities include disinfecting equipment, responding to customer inquiries with professionalism and patience, and coordinating service requests with coworkers and supervisors. Employees also assist with snow removal from vehicles in handicapped parking areas during winter, emphasizing the role's adaptability to different working conditions. The position highlights the importance of interpersonal communication, as it requires cheerful interaction through various communication methods such as face-to-face engagement, two-way radios, telephones, and email.

• Must be at least 18 years old to apply
• high school diploma or GED required
• successfully pass new hire background checks and drug screenings
• successfully pass all airline and airport required training
• detailed oriented, organized, punctual, reliable, and flexible
• able to work independently and as a team player
• able to regularly sit, stand, walk, reach with hands and arms, balance, stoop, and kneel
• must be able to use hands and fingers to type, handle bags, boxes, objects, or controls
• ability to push and pull customers with various weights in wheelchairs up and down incline and lift up to 50 lbs
• vision abilities include close, distance, color and peripheral vision, depth perception and the ability to adjust focus
• able to work in cold and hot temperature environments such as jet-bridge, walking outside between buildings, and snow removal in airport parking lots