Part Time - Customer Service / Cashier - 401k membership

The Town of Clayton, located in Johnston County, North Carolina, is one of the fastest growing towns in the state and offers a vibrant community with a mix of residential, recreational, cultural, and commercial activities. Employing over 340 full-time staff across departments such as police, fire, and electric utilities, the Town of Clayton is committed to providing excellent municipal services and opportunities for both its residents and employees. The town's vision is to maintain a high quality of life while fostering sustainable growth through a well-connected system of parks and greenways, diverse housing options, a historic downtown, and thriving local businesses. This dynamic environment supports employees with robust career opportunities and a supportive workplace culture. The Town of Clayton is currently seeking a dedicated and customer-focused individual to join its Customer Service Department as a Part-Time Customer Service Cashier. This role is based at the Town Hall in Clayton, NC, and requires an employee who can provide exceptional reception, customer service, administrative support, and account receivable work. The successful candidate will be responsible for managing high volumes of public interactions via phone, in person, and email, requiring a high level of tact, courtesy, and conflict resolution skills. The role involves detailed knowledge of customer service policies and procedures, and the ability to work collaboratively with other town departments to ensure smooth operation and customer satisfaction. This position is part-time, with hours from 12:30 pm to 5:00 pm Monday through Friday, and offers a competitive hourly pay rate of $18.00. The work involves establishing new customer accounts, handling payments, processing utility payments, and assisting with billing and account inquiries. Additional responsibilities include daily cash handling, reconciling cash drawers, closing out customer accounts, and managing customer complaints and requests with professionalism and efficiency. The role also includes marketing specific town programs, such as load management and energy loan programs, to enhance community engagement. Candidates should have strong organizational skills to maintain accurate records, reports, and files, and the ability to multi-task in a fast-paced environment. Proficiency with office technologies, financial spreadsheets, and the ability to operate standard office machinery including computers, telephone systems, credit card terminals, copiers, and fax machines is essential. The Town of Clayton values employees who demonstrate professionalism, customer service orientation, and the ability to foster positive relationships with coworkers, supervisors, and the public. This position requires a high school diploma or equivalent as a minimum education level, with an associate degree preferred. Applicants must have at least two years of customer service or clerical experience, preferably with cash handling in industries such as retail, banking, casinos, or food services. Candidates must be willing to commit to the part-time schedule and adhere to the Town's policies and procedures. The Town of Clayton provides an inclusive work environment, offering benefits such as retirement pension plans, 401K membership, paid vacation, sick and holiday leave, and participation in the State Health Plan for eligible employees. The Town of Clayton is an Equal Opportunity Employer and complies with federal and state employment laws. Candidates will be subject to background checks, drug screenings, and other pre-employment requirements. The Town encourages applicants who are motivated, detail-oriented, and eager to contribute to a growing community and a customer-driven organization to apply for this rewarding position.

• High school diploma or equivalent
• two years customer service or clerical experience
• proficiency with office technologies
• ability to work part-time hours from 12:30 pm to 5:00 pm Monday through Friday
• ability to handle cash payments accurately
• strong communication skills
• must be authorized to work in the U.S
• willingness to undergo background and drug screening checks
• ability to work effectively with the public and team members
• compliance with town policies and procedures