Operations Manager - Quick Hire!

Hyatt Place Pasadena is a contemporary hotel that is part of the globally recognized Hyatt Hotels Corporation, known for its dedication to providing exceptional guest experiences through attentive service and well-maintained, modern facilities. Located in Pasadena, California, this Hyatt Place property offers a blend of comfort and convenience, catering to both business travelers and leisure guests. The hotel prides itself on a welcoming atmosphere and a commitment to delivering high-quality hospitality in alignment with Hyatt's renowned standards. Hyatt Place Pasadena embodies the brand’s philosophy of creating meaningful experiences through personalized service and thoughtful amenities. Their team is made up of motivated professionals who work collaboratively to uphold these values, ensuring every guest visit is memorable and positive. The role of Operations Manager at Hyatt Place Pasadena is a pivotal leadership position responsible for overseeing and coordinating the day-to-day operations across multiple hotel departments. Reporting directly to the Hotel General Manager, this position demands an individual who can inspire and guide staff while ensuring operational efficiency and exceptional guest satisfaction. The Operations Manager supports department heads of Front Office, Housekeeping, Engineering/Maintenance, and Food & Beverage to maintain smooth workflow, adherence to standard operating procedures, and compliance with safety and regulatory standards. This role is designed not only to manage operational aspects but also to focus on employee development, training, and fostering a professional, motivated team environment. The Operations Manager assists in financial reporting and operational goal-setting to drive profitability, balancing revenue generation with cost control. The position is salaried, manager exempt, and bonus eligible, with an expected work schedule of 40 to 50 hours weekly over five days including flexibility on weekends and holidays. Benefits include medical, dental, vision coverage, and participation in a 401(k) retirement plan. Key responsibilities include supervising daily hotel operations to ensure service excellence in alignment with Hyatt and Ensemble standards, collaborating with department leaders to support staff management, enforcing safety and compliance requirements, spearheading training initiatives across departments, and actively participating in hotel performance meetings. This role also requires visible leadership during peak times to engage with guests and provide hands-on assistance. The successful candidate will bring at least 1 to 2 years of management or supervisory experience, excellent communication skills, and strong organizational abilities. Familiarity with hotel operations software such as OPERA PMS is preferred, and bilingual skills in English and Spanish are advantageous. Hyatt Place Pasadena is committed to equal employment opportunities, fostering a diverse and inclusive workplace where all qualified applicants receive consideration without regard to race, color, religion, gender identity, sexual orientation, or any protected status. This position offers a unique opportunity to grow within a respected hospitality brand dedicated to career advancement and operational excellence.

• High school diploma or equivalent experience
• 1-2 years of management or supervisory experience
• Strong oral and written communication skills
• Excellent organizational and time management skills
• Knowledge of department-specific procedures and general hotel operations
• Ability to supervise and manage staff effectively
• Strong focus on guest satisfaction and positive guest relations
• Ability to communicate effectively in English
• Flexibility to work weekends, holidays, and varied shifts
• Ability to handle cash and credit transactions accurately