Customer Service Gate Agent (Part-Time) - Phoenix, AZ

Piedmont Airlines is a recognized leader in the aviation industry, known for delivering exceptional service and maintaining a strong commitment to customer satisfaction. As a key part of American Airlines Group, Piedmont Airlines operates a robust network of flights across the United States. The airline prides itself on a culture of teamwork, dedication, and continuous growth, offering employees ample opportunities to advance their careers in an exciting and dynamic environment. This organization values a passionate workforce that strives to go above and beyond in meeting the needs of passengers and airline partners alike. Piedmont Airlines maintains rigorous standards in safety, service quality, and operational excellence, fostering a professional yet welcoming atmosphere for both employees and customers. The role of Customer Service Gate Agent within Piedmont Airlines’ Ground Handling Department is pivotal in the overall passenger experience. The Customer Service Gate Agent is tasked with ensuring a smooth, efficient, and friendly boarding process, which forms the critical final step of customer interaction before takeoff. This position calls for a reliable and motivated individual who is eager to contribute to creating a welcoming environment at the gate. Responsibilities include assisting passengers throughout the boarding and disembarking processes, monitoring computerized systems that track passenger progress, and helping customers with special needs such as those requiring wheelchairs or traveling as unaccompanied minors. The Gate Agent is also entrusted with making changes to flight itineraries and seating arrangements as necessary, ensuring that passengers’ travel plans are accommodated effectively. Operative skills such as handling the Jetway equipment safely and efficiently are integral to this role. Successful candidates will undergo a comprehensive training program, enabling them to meet the high service standards Piedmont Airlines upholds. Candidates must possess physical stamina to handle the demands of this role, including the ability to lift up to 70 pounds, and must be prepared to work varied shifts including nights, weekends, holidays, and irregular hours. Reporting directly to the General Manager, this position offers an excellent opportunity to grow professionally within the aviation field while playing a direct role in enhancing the customer journey. Piedmont Airlines provides competitive hourly wages starting at $15.25, along with numerous benefits such as paid training, holiday pay, 401(k), vacation allowances, and family travel privileges across the American Airlines network. Medical and dental insurance options are also available to employees. Join Piedmont Airlines and become part of a dedicated team that values hard work, mutual respect, and outstanding service delivery, contributing to the overall success of one of the country’s respected regional airlines.

• High school diploma or GED
• Minimum 18 years of age
• Ability to meet company goals and customer expectations in a high energy environment
• Able to lift up to 70 pounds
• Willingness to work all shifts including weekends, nights, holidays, and irregular hours
• Valid driver’s license and clear driving record
• Pass 10-year Criminal History Records Check
• Pass drug screen