Pediatric Urgent Care - Front Desk Associate (Part-Time) West Hartford, CT

PM Pediatric Care is a dedicated healthcare provider specializing in pediatric services, committed to delivering compassionate, family-centered care to children and their families. The company fosters a dynamic and supportive work environment where every team member believes in their mission and strives to bring passion and customer focus to their roles. Recognized for its commitment to quality and excellence, PM Pediatric Care maintains a culture rooted in its core values, ensuring a positive experience for both patients and employees alike. With a strong emphasis on teamwork and professional growth, the company offers a vibrant workplace where enthusiasm and dedication are celebrated and rewarded. The Front Desk Associate role at PM Pediatric Care is an exciting opportunity for individuals who want to combine their professional and interpersonal skills to create a welcoming and efficient environment for families visiting the pediatric facility. As the initial point of contact, the Front Desk Associate plays a crucial role in setting the tone for a first-class experience by greeting families both in person and over the phone with professionalism and warmth. This position demands a responsible and dynamic individual capable of managing multiple administrative tasks while aligning closely with PM Pediatric Care’s mission, vision, values, and culture. Beyond greeting and registering patients, the Front Desk Associate supports the medical team by effectively managing patient flow, handling escalations, and ensuring urgent issues are resolved promptly. They are deeply involved in maintaining accurate patient records, including demographic and insurance information, while strictly adhering to HIPAA regulations to protect patient confidentiality. The role requires exceptional organizational skills, with responsibilities encompassing opening and closing duties such as stocking, sanitizing, and reconciling daily materials. This role also demands strong communication skills, empathy, and active listening, especially in challenging interpersonal situations. The Front Desk Associate supports patient care quality initiatives and collaborates with site leadership to manage complex patient concerns. Familiarity with navigating multiple computer systems and intermediate proficiency in Microsoft Office are essential, as is the ability to adapt to shifting demands and maintain a professional demeanor throughout a flexible work schedule that may include travel between sites. Ideal candidates are team players who thrive in fast-paced healthcare settings, possess excellent customer service aptitude, and demonstrate critical thinking and time management skills. Prior experience in healthcare environments, front desk or concierge roles, and knowledge of medical insurance are highly beneficial. PM Pediatric Care values individuals who are socially perceptive, especially when relating to children and their families, and who can maintain situational awareness to respond effectively to urgent situations. Working at PM Pediatric Care means joining a passionate community of enthusiastic over-achievers eager to grow both personally and professionally. The company embraces diversity and equal employment opportunities, ensuring every qualified applicant is considered without discrimination. If you are motivated by a fast-paced, rewarding environment and enjoy contributing to meaningful experiences for families, this Front Desk Associate position offers a fulfilling career path where your skills and passion make a real impact.

• High school diploma or GED
• Prior experience in a healthcare environment preferred
• Ability to work flexible schedules
• Ability to navigate multiple computer systems
• Strong communication skills
• Customer service experience
• Ability to handle confidential information
• Intermediate Microsoft Office skills
• Ability to manage multiple tasks
• Professional demeanor
• Ability to calculate simple figures
• Time management skills
• Ability to work independently and as part of a team
• Social perceptiveness