New Orleans,LA,USA Rooms Operations Manager-Quick

The Sheraton New Orleans Hotel, part of the globally recognized Marriott International portfolio, is a premier full-service hotel located in the vibrant heart of New Orleans at 500 Canal Street. Known for its exceptional guest experience, the Sheraton brand has been a symbol of welcoming and connecting people since its founding in 1937. The Sheraton New Orleans offers a dynamic hospitality environment characterized by its commitment to superior service, creating meaningful connections, and fostering a sense of belonging for both guests and associates. As a cornerstone in the bustling New Orleans community, the hotel prides itself on its rich cultural heritage and its role as a gathering place for locals and travelers alike. Joining Sheraton means becoming part of a diverse global team dedicated to delivering engaging experiences and thoughtful service across more than 400 communities worldwide. This full-time management role based at the Sheraton New Orleans Hotel focuses on overseeing and enhancing the operations of the rooms division. With an annual salary range of $57,000 to $71,000 and eligibility for bonuses, the position requires a strong leader capable of driving high standards across various departments including Front Office, Engineering/Maintenance, and Housekeeping. The role entails managing staff, ensuring compliance with established standards, and striving to improve both guest and employee satisfaction continuously. As a leader within this team, the successful candidate will translate organizational goals into daily operational achievements, fostering a culture of motivation, empowerment, teamwork, and service excellence. Key responsibilities include managing room operations, monitoring guest experience activities, driving profitability through financial audits and program improvements, and leading human resources efforts such as hiring, orientation, and employee engagement. This position demands a proactive approach to problem-solving, professionalism in all interactions, and a passion for exceeding guest expectations while supporting employee growth and satisfaction. Emphasizing Marriott International's dedication to equal employment opportunities and diversity, the Sheraton New Orleans encourages applicants from all backgrounds to join its inclusive and supportive team. Working here means engaging in a role that offers opportunities for personal and professional development while contributing to a globally respected hospitality brand with a mission to be 'The World's Gathering Place.' This comprehensive management role is ideal for hospitality professionals eager to make a significant impact in a well-established luxury hotel environment, leading teams to deliver exceptional service and operational excellence.

• high school diploma or GED
• or related 2-year degree
• 2 to 4 years experience in guest services, front desk, housekeeping or related professional area
• strong leadership and team management skills
• ability to communicate goals and motivate team
• knowledge of hospitality industry standards and guest service culture
• capability to analyze financial reports and drive cost reduction
• proficiency in managing human resources activities including hiring and orientation
• excellent problem-solving and interpersonal skills
• flexibility to perform hourly job duties when necessary
• commitment to professionalism and courteous service
• ability to meet property compliance standards
• eligibility to work full time at hotel location