Meeting Concierge Full-time-Apply Now! Needed-Lakeland,FL,USA Area

The Omni Orlando Resort at ChampionsGate is a distinguished four-diamond resort nestled in Orlando, Florida, renowned for its serene setting surrounded by 36 holes of championship golf and 15 acres of recreational facilities. This premier destination is perfect for golf enthusiasts, meeting planners, and leisure travelers alike. In addition to world-class golf, the resort features a signature Mokara spa, five exceptional dining venues, expansive pools, and engaging recreation activities, including an 850-foot lazy river. The resort's dynamic environment is complemented by a culture that values respect, gratitude, and empowerment, fostering a supportive workplace where associates are equipped with comprehensive training and mentoring programs. This emphasis on exceptional service and a friendly, motivated workforce is central to the resort’s reputation and guest satisfaction. The role of Meeting Concierge at Omni Orlando Resort at ChampionsGate is integral to the Conference Services team, known for their polished appearance, poise, and attentiveness. The Meeting Concierge acts as the primary resource and advocate for in-house group guests and meeting planners, handling inquiries related to the resort’s offerings and guiding guests throughout the sprawling resort property. This position demands a high level of customer service, acute attention to detail, and the ability to respond promptly and effectively to guest needs. Responsibilities include managing updated information such as daily event schedules, meeting room assignments, group resumes, and special arrangements, ensuring the seamless coordination of group activities and event logistics. The Meeting Concierge plays a pivotal role in enhancing guest experiences by providing personalized assistance, overcoming challenges with professionalism, and maintaining confidentiality regarding sensitive event details. The position requires a 'do it right now' attitude to address guest requests with a sense of urgency and excellence. The Meeting Concierge contributes significantly to the overall guest satisfaction by being the knowledgeable presence on the convention floor from early morning hours, equipped with hotel communication tools including Nextel devices, phones, and emails. They assist with directions, provide information on local attractions such as Disney and Universal Studios, promote hotel outlets, and facilitate reservations to optimize guests’ resort experience. This role is a blend of customer service, guest relations, and operational support that aligns with the Omni brand’s standard of excellence and luxury hospitality. Employment at Omni Orlando Resort offers various opportunities for growth and development within a company committed to equal opportunity and inclusivity. This position is classified under the employment type of Other, reflecting its unique and specialized duties within the hospitality industry.

• High school diploma or equivalent
• Previous hospitality or customer service experience preferred
• Strong communication skills
• Ability to remain calm and professional under pressure
• Availability to begin work early in the morning as required
• Strong attention to detail and organizational skills
• Basic knowledge of local area attractions
• Willingness to adhere to strict uniform and appearance standards