Logistics Call Center Representative-Quick Hire! Needed-Phoenix,AZ,USA

Aston Carter is a leading global staffing firm that delivers world-class corporate talent solutions to a diverse range of industry sectors including accounting, finance, human resources, talent acquisition, procurement, supply chain, and administrative professions. Established with a commitment to excellence, Aston Carter operates offices across the United States, Canada, Asia Pacific, and Europe, serving many Fortune 500 companies. Recognized as a ClearlyRated Best of Staffing® double diamond winner for both client and talent service, Aston Carter prides itself on providing agile and expert recruiting services to meet the evolving needs of its clients and talent pool. The company fosters an inclusive work culture and is an equal opportunity employer, ensuring fair consideration for all applicants regardless of race, gender, age, religion, national origin, disability, sexual orientation, or any other protected characteristic. The role available is for multiple Logistics Customer Service Representatives based in Tempe, Arizona, on a fully onsite basis. This position offers an hourly wage of $21.00 and involves vital responsibilities that support the logistics operations of one of the largest ecommerce companies headquartered in Seattle. Customer Service Representatives will engage directly with approximately 200 drivers daily through audio and video communications to verify truck identifications, coordinate logistics processes, and provide timely updates to all parties involved. This role is essential to maintaining smooth gate operations, allowing onsite associates to focus on daily operations efficiently. Candidates are expected to demonstrate strong customer service skills, proficiency in Microsoft Office, excellent phone etiquette, and an ability to thrive in a fast-paced, high urgency environment. The role requires a tech-savvy individual knowledgeable in logistics and intermodal systems, adept at multitasking and problem-solving while adhering to standard operating procedures. Training for this position occurs Monday through Friday from 8:00 AM to 4:30 PM for the first three weeks, with the first day starting at 9:00 AM to 5:30 PM. Post-training schedules will be Friday to Tuesday from 9:00 AM to 5:30 PM MST, with mandatory overtime during peak seasons including six workdays and 10-hour days from October to January. Benefits for eligible candidates include medical, dental, and vision coverage, critical illness, accident, and hospital plans, a 401(k) retirement plan with pre-tax and Roth post-tax options, voluntary life and AD&D insurance for employees and dependents, short and long-term disability benefits, a health spending account (HSA), transportation benefits, an employee assistance program, and paid time off including vacation and sick leave. This logistics customer service role is suited for individuals with high-volume call center experience, a strong customer-orientation possibly gained from retail or restaurant environments, and expert proficiency in Excel and multitasking capabilities. Overall, this position offers a rewarding opportunity to contribute to the logistics success of a leading ecommerce company while working with a reputable staffing partner that prioritizes talent development and inclusive workplace practices.

• 1+ year of high volume call center customer support experience
• Strong retail customer service background
• Proficiency in Microsoft Excel and Microsoft Office
• Excellent phone etiquette
• Ability to work in a fast-paced environment with a high sense of urgency
• Tech-savvy with logistics and intermodal experience
• Ability to multi-task and prioritize tasks
• Strong problem-solving skills
• Detail-oriented and quick learner