Lobby Experience Host ($20/hour) - Join Us Now!

KPMG Lakehouse is a premier hospitality establishment located in Lake Nona, known for its state-of-the-art facilities and exceptional service standards. This world-class property features 800 single king bed sleeping rooms, offering guests a comfortable and luxurious stay. With over 100,000 square feet of versatile meeting space, KPMG Lakehouse is an ideal venue for large conferences, corporate events, and special occasions. Guests and participants have access to four unique food and beverage venues crafted to satisfy diverse culinary preferences. One of the standout dining experiences is a 500-seat, three-meal venue that showcases eight different culinary adventures, ensuring a memorable gastronomic journey throughout the day. As part of Hyatt’s portfolio, KPMG Lakehouse embodies the commitment to excellence and guest satisfaction that the brand is known for worldwide. The role of Lobby Experience Host at KPMG Lakehouse is a critical position within the hospitality team designed to deliver an unparalleled guest welcome and support experience. The successful candidate will be the first point of contact for participants arriving at the facility, responsible for providing a warm, genuine, and professional welcome. This role requires checking participants into their guest rooms efficiently while maintaining comprehensive knowledge about the facility to provide accurate information and respond to inquiries confidently. The Lobby Experience Host works closely with the housekeeping team to ensure guest rooms are ready and meet the highest standards, helping to facilitate a seamless guest experience from arrival through departure. In addition to managing the entire lobby experience, the Lobby Experience Host will be tasked with cataloging and delivering participant luggage promptly both at check-in and check-out. This role demands refined communication skills, both verbal and written, as the candidate will interact with colleagues, guests, and business partners to ensure all needs are met with empathy and professionalism. The ability to adapt to changing situations and display emotional intelligence is paramount to create unforgettable moments for participants during every phase of their stay. This position is perfect for individuals passionate about hospitality who thrive in a high-performance environment and are eager to connect with others while delivering exceptional service. KPMG Lakehouse values its employees and offers competitive compensation along with generous benefits, making it an attractive place for hospitality professionals to grow and succeed. Colleagues at KPMG Lakehouse enjoy industry-leading health, dental, vision, and life insurance plans, a generous paid time off policy for full-time associates, a competitive 401K retirement savings company match after one year of service, and 12 complimentary room nights annually at Hyatt properties worldwide, enhancing employee satisfaction and work-life balance.

• Previous luxury full-service front office or guest service experience preferred
• Refined oral and written communication skills
• Ability to adapt to various situations
• Display empathy in all interactions
• Energetic and passionate about connecting with others
• Ability to deliver exceptional customer service
• Willingness to work in a high-performance environment