Insurance Service Professional 92692 - Quick Hire!

New York Life is a leading insurance company with a rich legacy spanning over 180 years. Founded on principles of purpose and integrity, New York Life has evolved into a forward-thinking, technology-, data-, and AI-enabled organization while maintaining its commitment to traditional values. Recognized as one of Fortune's World's Most Admired Companies, New York Life operates as a Fortune 100 mutual company that prioritizes the interests of its policy owners. The company offers a diverse business portfolio that creates opportunities for meaningful impact across industries and communities. With a culture rooted in humanity and integrity, New York Life fosters an inclusive and supportive workplace that encourages innovation, collaboration, and growth for its employees. The Insurance Service Professional role within the Contracting & Licensing Support team at New York Life is a hybrid full-time position requiring work in the office four days a week and remote work one day a week. This role is an integral part of the Field Service Team, which plays a crucial role in delivering exceptional experiences for New York Life's agents and clients. The Insurance Service Professional supports insurance agents, clients, and management by facilitating the onboarding process, including contracting and licensing, and managing insurance policy applications throughout the new business process. As a Customer Service Representative (CSR), the individual will utilize their expertise in systems and processes to assist agents with various requests such as updating state licenses, making policy changes, and handling service inquiries. The position requires collaboration with agents to ensure smooth operations and enhanced customer satisfaction. The CSR will also support management with duties such as meeting preparation, event planning, report creation, and compliance documentation. Additionally, the representative will contribute to the training and development of agents through presentations both in-person and virtually. Candidates for this role should have at least two years of customer service and administrative experience, excellent communication skills, strong computer proficiency, and the ability to multi-task efficiently. Although associates or bachelor’s degrees are preferred, they are not mandatory. The position offers on-the-job training focused on the insurance industry, product knowledge, policy provisions, and transaction processing, accompanied by coaching and feedback to ensure success. The full-time position offers a competitive base salary ranging between $43,000 and $47,500, with eligibility for overtime and discretionary bonuses. The working hours are flexible within the window of 8:00 AM to 5:00 PM, Monday through Friday. The role requires FINRA licensing and pre-hire fingerprinting associated with FINRA standards. New York Life provides a comprehensive benefits package that includes paid vacation, health care, 401K match, pension plan, tuition assistance, flexible spending accounts, and student loan repayment programs. The company values professional growth and offers career advancement opportunities within its Service Organization, encompassing management, quality control, training, underwriting, and claims. Overall, this role offers a stable yet progressive environment within a reputable company that values its employees and their contributions to its ongoing success.

• Two or more years of customer service and administrative experience
• Excellent written and verbal communication skills
• Strong computer skills with proficiency in Microsoft Office Suite
• Proven ability to multi-task effectively
• FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting
• Flexibility to work any 7.5-hour shift between 8:00 AM and 5:00 PM Monday through Friday