Ground Service Trainer - Sacramento, CA

Horizon Air is a premier regional airline that operates as a subsidiary of Alaska Air Group, known for its commitment to providing exceptional customer service and seamless travel experiences. Operating primarily in the Pacific Northwest and Western Canada, Horizon Air plays an essential role in connecting smaller communities to larger hubs, thereby facilitating both business and leisure travel. The company is dedicated to fostering a welcoming environment for employees and passengers alike and prides itself on its strong safety culture, operational reliability, and team-oriented approach. Horizon Air's airport teams work collaboratively to ensure that every guest's experience from curb to cabin is outstanding. This includes handling baggage, facilitating safe aircraft operations, and providing customer support at all stages of the journey. The environment at Horizon Air is dynamic and requires flexibility, quick thinking, and a passion for service excellence. Employees are offered a competitive total rewards package as well as professional growth opportunities, making Horizon Air a desirable employer in the airline industry. The Station Trainer role at Horizon Air is a key position within the airport operations team. The primary responsibility involves delivering effective training to employees through multiple channels such as classroom sessions, one-on-one instruction, and digital communications including email. The trainer is tasked with ensuring all team members are proficient in current company policies, procedures, and operational standards. This includes introducing new processes, updating staff on equipment like new aircraft, and facilitating onboarding for new hires. Given the variety of learning styles present in any workforce, the Station Trainer employs diverse techniques to maximize learning outcomes and retention. Significant emphasis is placed on compliance, safety, and quality assurance, so the trainer conducts audits and reviews training records to confirm that all operational and regulatory standards are met. Responsibilities extend to scheduling practical training exercises, coaching and mentoring team members, and advocating for Horizon Air's safety culture and values. The role demands strong communication skills, attention to detail, and an ability to prioritize and adapt within a fast-paced airport environment. The position offers a starting hourly wage of $21.54 and is a full-time, regular employment opportunity based in Sacramento, California, reflecting the company's commitment to invest in people who contribute to its mission and growth.

• High school diploma or equivalent
• A minimum of 6 months of customer service or airline operations experience
• Must be comfortable with all below wing procedures to include deicing in stations where the Horizon team performs that function
• Proven facilitation, presentation, and listening skills
• Strong verbal, written, interpersonal, and influential communication skills
• Strong attention to details
• Ability to manage changing priorities, meet deadlines and adapt to a changing business environment
• Excellent ability to build report and tactfully communicate with others
• Self-starter who takes initiative in finding solutions to difficult and unique problems/opportunities
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook
• Highly enthusiastic, team oriented and self-motivated
• Able to lift up to 50 lbs
• Authorized to work within the US