Hotel Front Desk Clerk - Quick Hire!

Harrah's Cherokee Casino Resort is a premier full-service casino and resort located in Cherokee, North Carolina. Renowned for its vibrant gaming experience, exceptional hospitality services, and rich cultural heritage, the resort is part of Caesars Entertainment, a global leader in the gaming and hospitality industry. The casino offers a wide range of amenities including slot machines, table games, exquisite dining options, entertainment venues, and luxurious accommodations, making it a popular destination for tourists and locals alike. Harrah's Cherokee Casino Resort is committed to excellence in guest service, providing a dynamic working environment that supports personal growth and professional development for its employees. We are currently seeking a dedicated Front Desk Agent to join our team on a full-time basis at a starting wage of $15 per hour. This position plays a crucial role in delivering outstanding customer service by efficiently managing guest check-ins and check-outs, responding to inquiries and complaints with professionalism, and ensuring guest satisfaction in alignment with the company's standards and values. The Front Desk Agent is often the first point of contact for guests, representing the Harrah's brand and embodying its mission, vision, and code of commitment. The role requires a multitasker who can handle guest registration, process reservations, manage billing against hotel credit and cash policies, and provide personalized services tailored to guest preferences, including special accommodations for VIP guests. The responsibilities extend to supporting group sales, resolving customer complaints, facilitating satellite check-in locations like VIP welcome areas, and contributing to the smooth operation of front desk activities. Candidates will be expected to uphold Harrah’s high standards of courtesy, hospitality, and professionalism, while adhering to internal policies and industry regulations. The role offers opportunities for career advancement, with Level 2 and Level 3 responsibilities including training new employees, troubleshooting kiosk systems, managing group check-ins, and participating in performance monitoring and reporting activities. The Front Desk Agent position at Harrah's Cherokee Casino Resort requires a flexible schedule including weekends, evenings, and holidays, and involves working in a fast-paced, physically and mentally demanding environment. The resort values diversity and encourages individuals with a criminal record to apply, reflecting its commitment to inclusive hiring practices. Benefits include comprehensive insurance coverage, retirement plans, tuition reimbursement, employee discounts, and paid time off, ensuring a supportive and rewarding work environment for the successful candidate.

• High school diploma or GED required
• Excellent interpersonal and communication skills
• Demonstrated ability of teamwork with internal and external customers
• Knowledge of all areas of providing excellent customer service
• Excellent oral and written communication skills
• Strong interpersonal skills
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Self-starter
• must work without close supervision
• Ability to handle multiple priorities in a fast-paced environment
• Neat, well-groomed appearance with excellent personal hygiene
• Must be able to stoop, bend, reach, kneel, twist and grip items
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to work in small, shared office space
• Must be able to make rational decisions when handling guest and employees
• Must be able to operate in mentally and physically stressful situations
• Must be able to lift up to 25 pounds
• Must have manual dexterity and coordination to operate office equipment, computer, fax machines and photo copier
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays