Concierge - Apply Now!

Cogir Senior Living, headquartered in Scottsdale, Arizona, is a prominent organization managing a network of senior living communities across 11 states in the United States. Renowned as a trusted leader in the senior housing industry, Cogir is committed to providing exceptional care for its residents while fostering a supportive and growth-oriented workplace for its employees. Their corporate culture emphasizes human focus, creativity, and excellence, encouraging continuous improvement and excellence in service delivery. Employees at Cogir are part of a meaningful mission to enrich the lives of senior residents, contributing to a rewarding and impactful career path within the company. The Windham, a Cogir Senior Living community, is currently seeking a dedicated, full-time Concierge to join their team. This pivotal role acts as the first point of contact within the community, greeting residents, families, visitors, and guests warmly while managing front desk operations efficiently. The Concierge plays an integral part in cultivating a welcoming and supportive environment, ensuring that every interaction leaves a positive impression. The position requires availability for weekends and night shifts, reflecting the continuous needs of senior living residents. The Concierge at The Windham is responsible for providing outstanding customer service by managing multi-line telephone calls, directing inquiries, and assisting with the coordination of resident services including transportation, activities, and appointments. This role supports management with administrative tasks such as scheduling, data entry, and handling office supplies. The Concierge also helps address residents’ questions and concerns and escalates issues to the appropriate management when necessary, ensuring the community operates smoothly and residents feel cared for. Additionally, recording visitor logs and monitoring access to the community are key to maintaining a secure and welcoming atmosphere. This is an excellent opportunity for individuals with experience in customer service, a passion for helping others, and an ability to manage multiple tasks in a friendly, professional manner.

• High school diploma or equivalent
• at least 6-12 months of previous customer service or front desk experience in a hotel retirement community or office setting
• working knowledge of various computer systems including Word Excel and Outlook
• patience and willingness to assist residents visitors and team members
• friendly assertive professional outgoing multitasked and organized
• excellent communication skills
• availability to work flexible shifts including weekends and holidays
• ability to maintain confidentiality and adhere to ethical standards