Hospitality Service Support - Join Us Now!

Hooters is a well-known hospitality and restaurant brand, with a mission rooted in the desire to "Make People Happy." Established as a vibrant and welcoming restaurant featuring a combination of casual dining and sports bar atmosphere, Hooters prides itself on offering guests an exceptional experience characterized by hearty food, friendly service, and a clean, comfortable environment. Known primarily for its signature wings and diverse menu, Hooters operates across a broad spectrum of locations primarily in the United States, catering to a wide array of customers including families, business professionals, and sports enthusiasts. The brand emphasizes creating a memorable and positive customer experience while maintaining high standards of service and operational excellence. The Hospitality Service Support position at Hooters is a dynamic and multifaceted role that plays a crucial part in sustaining the warm atmosphere and smooth operations of the restaurant. This role is uniquely designed to provide guests with a friendly greeting, efficient service, and a spotless environment. Staff members in this position are cross-trained to deliver service excellence across three distinct functions: Host, To-Go associate, and Staff. As a Host, you will be the face of the restaurant, greeting guests promptly upon arrival with a personal and energetic demeanor, ensuring that seating arrangements consider parties of all kinds, from families with children to business groups. The Host also manages the flow of the restaurant, optimizing seating to balance the workload among servers and improve guest experience. In the To-Go role, employees handle orders received via phone, delivery apps, online platforms, and walk-ins. Responsibilities include taking precise orders, ensuring accuracy, packaging orders properly, and accepting payments. Additionally, the To-Go associate uses suggestive selling techniques to enhance sales while maintaining up-to-date awareness of menu items and specials to assist customers effectively. As part of the Staff role, individuals help maintain the cleanliness and sanitation of key areas such as the parking lot, front of house, restrooms, and potentially the bar. Attention to detail is crucial, especially in keeping wait stations stocked and assisting as food runners when needed. This multitasking aspect of the role ensures the restaurant operates efficiently and guests enjoy a consistent standard of cleanliness and hospitality. Hooters employees are expected to embody the company’s core values: Show You Care, Elevate the Spirit, Respect Everyone, Value Feedback, and Exceed Expectations. These principles guide the delivery of high-quality service that goes beyond guest satisfaction to genuine hospitality. The role demands strong knowledge of the menu, ability to handle multiple tasks in a fast-paced setting, and excellent interpersonal skills. It is a great opportunity for those who enjoy engaging with people, working in an active environment, and being part of a recognized brand committed to quality and guest happiness. Working hours are typically flexible, with the expectation of punctuality and full adherence to uniform and grooming standards. Hooters is an equal opportunity employer, welcoming diverse applicants, including minorities, females, disabled individuals, and veterans, fostering an inclusive workplace that values varied perspectives and experiences. This position is suitable for individuals aged 17 or 18 and above, depending on state laws related to the service of alcoholic beverages and may require certain certifications such as ServSafe alcohol certification before beginning work. Although the company does not compensate employees for certification training time, acquiring these credentials is essential for employment eligibility and maintaining compliance with legal requirements. In summary, the Hospitality Service Support position at Hooters is integral to creating a positive, efficient, and engaging customer experience. Candidates who thrive in a fast-paced, multitasking environment and who value teamwork, brand integrity, and exceptional guest service will find rewarding career opportunities within this role.

• Must be 17 or 18 years of age or older
• Valid ServSafe alcohol certification and any legally required certifications
• Ability to provide excellent customer service
• Basic math computation skills
• Strong communication and interpersonal abilities
• Ability to work under pressure and multitask
• Maintain professionalism and brand integrity
• Knowledge of sanitation standards and MSDS
• Ability to work varied shifts including nights and weekends