Hospitality Operations Manager,Residential Dining|New

Yale University, located in New Haven, Connecticut, is one of the world's leading institutions of higher education, renowned for its commitment to excellence in teaching, research, and public service. The university fosters an inclusive and diverse environment where people of all backgrounds are encouraged to contribute to the community's growth and success. Yale's dedication to creating a better tomorrow extends beyond academics into every aspect of campus life, including residential dining and hospitality services. As an employer, Yale offers a wide range of opportunities for both local residents and newcomers, emphasizing career development, community engagement, and a supportive workplace culture. Yale University is recognized for providing competitive salary packages, comprehensive benefits, and a dynamic work environment where employees' talents and contributions are valued. The Hospitality Operations Manager at Yale Hospitality serves as a key ambassador of the university's residential dining services. Reporting to the Managing Director of Residential Operations, this full-time, staff-level Manager role is located at 246 Church Street, New Haven. The position offers a competitive salary range between $68,000 and $120,500, aligned with the candidate's qualifications and experience. As a pivotal member of the Hospitality team, the Operations Manager oversees front-of-the-house operations across a large zone of dining halls within the university’s residential dining program. This responsibility includes ensuring that food quality meets exacting standards in preparation, taste, portioning, and presentation during meal hours, all while maintaining the highest levels of cleanliness. The role requires supervising a team of 25 to 30 unionized staff and accomplished culinary professionals. Providing leadership, coaching, and development to the team is a vital part of ensuring that students, faculty, and staff enjoy exceptional dining experiences. The manager is responsible for establishing and maintaining service standards, overseeing customer service policies, and implementing quality assurance practices. They ensure compliance with food safety, handling, and sanitation standards, reflective of Yale's reputation for excellence. This role also demands collaboration with university constituents such as Heads of Colleges and Deans to create a guest-centric atmosphere through guest feedback and continuous service improvement initiatives. The Hospitality Operations Manager leads operations that include residential student meals, executive dining, cafes, and catering for special events. They are involved in menu forecasting, large-scale event planning, inventory control, and financial management by monitoring revenue and expenses. Furthermore, the manager processes payroll, manages staff scheduling and attendance, and engages in performance evaluations and employee relations. This position plays an essential role in upholding Yale's policies and procedures, ensuring a safe, efficient, and welcoming dining environment. Successful candidates will bring a blend of strong leadership skills, operational expertise, and a passion for delivering top-tier hospitality services in a higher education setting.

• Bachelor's degree in Hotel or Restaurant Management or related field
• Four years of previous service management experience or equivalent combination of education and experience
• ServSafe certified
• Valid driver's license
• Exceptional communication skills
• Strong leadership abilities
• Ability to manage unionized staff
• Proficiency in food service management systems
• Ability to plan and execute large-scale events
• Physical ability to stand for extended periods, frequent bending, and lift up to 25 pounds