Hilton Hotel - Front Office Manager - Spokane Valley, WA

Tru by Hilton is a vibrant and modern hotel brand under the globally recognized Hilton portfolio, committed to providing exceptional hospitality experiences for guests nationwide. For 2025, Hilton has been honored as the #1 Best Company to Work For in the U.S. for the fourth time, reflecting its strong company culture, dedication to employees, and commitment to excellence. Since first appearing on the Great Place to Work list in 2016, Hilton has become the top hospitality company globally, earning over 600 awards, including more than 65 number one recognitions worldwide. These accolades stem from the passion, dedication, and heart Hilton employees bring to their work every day, creating a welcoming and professional environment for guests and team members alike. At Tru by Hilton Spokane Valley, the team shares this vision and invites prospective employees to join a workplace known for high employee satisfaction — with 95% of Hilton employees rating it a great place to work, compared to just 57% industry-wide. The role of Front Office Manager at Tru by Hilton Spokane Valley is a full-time, regular position offering competitive pay ranging from $20.00 to $22.00 per hour. This position is pivotal in ensuring the seamless operation of front desk, night audit, and breakfast teams. As a key leadership role, the Front Office Manager champions guest satisfaction through hands-on management and by driving a culture of hospitality, integrity, leadership, teamwork, ownership, and prompt service. The successful candidate will oversee daily operations, ensuring compliance with Hilton brand standards, state and local regulations, and internal policies to deliver exceptional guest experiences consistently. The Front Office Manager will be entrusted with leading and motivating team members, managing guest feedback and service recovery, scheduling staff efficiently based on occupancy and labor budgets, and maintaining high standards of cleanliness, safety, and operational excellence in both guest-facing and back-of-house areas. This position requires flexible availability, including weekend and holiday shifts, to fulfill morning, afternoon, and night audit duties. Beyond operational management, the role also involves financial responsibilities, such as overseeing accounts receivable, processing payments securely, and managing inventory to optimize cost-efficiency and avoid shortages or waste. Performance management through regular check-ins, training on brand standards, and fostering open communication with all hotel departments are key responsibilities that will contribute to the success of the property and its team. Joining Tru by Hilton as Front Office Manager means becoming part of a supportive, award-winning environment where leadership is hands-on, and every team member plays a vital role in creating memorable guest experiences.

• 21 years of age or older
• a minimum of 2 years experience in a similar role
• flexibility and willingness to work beyond scheduled hours including weekends and holidays
• strong understanding of guest service principles and service recovery practices
• proficiency in Excel, PowerPoint, Microsoft Word, and hospitality software such as PeP and M3 or equivalent
• excellent verbal and written communication skills
• self-motivated
• strong organizational, time management, and multitasking abilities
• general understanding of financial management
• professional attitude
• high school diploma or equivalent required