Complex Senior Events Manager - Hilton SF Union Square/Parc 55 SF Hotel

Hilton San Francisco Union Square is a renowned hotel located in the vibrant heart of Downtown San Francisco. Our prime location places us just a block from the Curran and ACT theaters and two blocks from the bustling Union Square and Westfield San Francisco Centre. Iconic attractions such as the Powell Street cable car turnaround, the San Francisco Museum of Modern Art, and the Moscone Convention Center are all within a mile, making our location one of the most strategic and sought-after in the city. The Hilton Union Square property is the largest hotel in the Bay Area with 1921 rooms and over 150,000 square feet of meeting space spread across 44 meeting rooms. Adjacent to it is our Parc 55 property offering 1024 rooms and more than 30,000 square feet of meeting space with 21 meeting rooms. This expansive space allows us to host a diverse range of events from corporate conferences to weddings and social gatherings. The Complex Senior Event Manager at Hilton San Francisco Union Square plays a pivotal role in ensuring the flawless execution of all hotel events. This role demands a dynamic individual responsible for comprehensive event documentation and seamless coordination among sales, various hotel departments, and clients. Your primary goal is to guarantee consistent, high-level service throughout all phases of an event — from the initial planning stages (pre-event) through to the actual event and post-event wrap-up. The focus is on handling complex events that require detailed planning, meticulous attention to client needs, and precision in execution. As a Complex Senior Event Manager, you act as the primary point of contact for event planners following the handover of events on-site, ensuring their experience is exceptional and the event runs smoothly. This requires proactive communication, conflict resolution, upselling strategies to maximize revenue, and the ability to anticipate and address client needs effectively. Ideal candidates bring at least two years of hotel sales, catering, or event sales experience, with knowledge of hotel property management systems such as Delphi.fdc being a plus. The position offers a competitive salary range of $100,000 to $108,000 annually, plus a bonus. Additionally, Hilton provides a highly rewarding Short-Term Incentive Plan (SIP) designed to motivate the sales, catering, and events teams. This plan includes a quarterly bonus component worth 20% of bonus-eligible earnings, with multiple opportunities to earn based on individual objectives. Working at Hilton means being part of a global hospitality leader recognized for innovation, quality, and success since 1919. Hilton’s enduring commitment to exceptional guest experiences is upheld by its team members, who embody the company’s core values: hospitality, integrity, leadership, teamwork, ownership, and urgency. This role not only offers a chance to work in one of San Francisco’s premier event venues but also to thrive in a culture that emphasizes quality, productivity, dependability, customer focus, and adaptability. Joining Hilton means contributing to a mission to fill the earth with the light and warmth of hospitality, creating remarkable and memorable experiences for clients and guests worldwide.

• Two years of hotel sales, catering or event sales experience required
• Knowledge of hotel property management systems such as Delphi.fdc preferred
• Ability to communicate effectively with internal and external clients
• Strong organizational skills and attention to detail
• Ability to resolve conflicts and negotiate agreements
• Capability to work under pressure and handle multiple tasks simultaneously
• Must have regular attendance