Front Desk Associate - Quick Hire!

Beltone New England is a well-established company specializing in providing hearing healthcare services to individuals within the Charlotte, North Carolina community. Known for its commitment to improving the quality of life for its patients through innovative hearing solutions and compassionate care, Beltone New England has built a trusted reputation in the healthcare industry. The company offers a supportive and positive work environment where employees are valued and motivated to contribute their best. By embracing a team-oriented culture, Beltone New England ensures all staff members have opportunities for growth, continuous learning, and career advancement within the hearing healthcare sector. The role of Front Desk Associate at Beltone New England is a vital position that supports the company's mission by ensuring seamless, friendly, and efficient customer service experiences. This full-time position operates Monday through Friday from 8:30 AM to 4:30 PM, which allows for a healthy work-life balance without weekend work commitments. The Front Desk Associate is responsible for managing various administrative and customer interaction tasks, serving as the first point of contact for patients and visitors. As a Front Desk Associate, the successful candidate will utilize their organizational skills and detailed knowledge of office operations to schedule patient appointments accurately, both in-person and over the phone. They will also maintain patient records in strict accordance with HIPAA regulations, ensuring patient privacy and data security are upheld at all times. The role requires an individual who is dependable, self-motivated, and capable of thriving in an independent work setting while contributing positively to the team environment. The position includes verifying patient insurance eligibility and benefits through carrier systems, preparing invoices for insurance billing with meticulous attention to detail, and providing a high level of customer service characterized by friendliness, compassion, and enthusiasm. Additional responsibilities include light cleaning, filing, and managing office inventory to support the functional efficiency of the administrative office. Beltone New England offers a competitive hourly wage of $18.50 for this position and provides a comprehensive benefits package that further demonstrates its commitment to employee well-being. Benefits include 401(k) with a 4% match after one year, health, dental, and vision insurance, life insurance, as well as short- and long-term disability plans. Employees also have access to supplemental insurance options through Colonial Life, paid holidays, paid time off, a paid birthday day off, pet bereavement leave, monthly office performance bonuses, employee discounts, and an employee assistance program (EAP). This Front Desk Associate role is ideal for candidates who enjoy working in a friendly and happy environment, have excellent communication skills, and are proficient in Microsoft Word and Outlook. Experience with insurance billing and scheduling software is preferred but not mandatory. The company’s supportive work culture ensures that new hires receive the necessary training and resources to succeed. Ultimately, Beltone New England is seeking a motivated individual who is committed to delivering exceptional administrative support and patient care, helping the organization continue to provide outstanding hearing healthcare services to the community.

• Must be knowledgeable in Microsoft Word and Outlook
• Ability to multi-task and stay organized required
• Experience with billing insurance preferred
• Experience scheduling in a software system preferred
• Ability to communicate effectively orally and in writing required
• Experience working in a professional office environment preferred