Guest Services Leader-Quick Hire! Position in Surprise,AZ,USA

Pilot Company is a leading network of travel centers with over 30,000 team members operating more than 750 retail and fueling locations across 44 states and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently guided by CEO Adam Wright, Pilot Company has grown into a major player in energy and logistics. The company operates one of the largest tanker fleets and supplies fuel to some of the busiest basins in North America. With a strong foundation built on founding values of integrity, dedication, and community support, Pilot Company continues to foster a people-first culture that prioritizes giving back and supporting its employees and customers alike. Their diverse portfolio includes expertise in supply chain management, retail operations, logistics, technology innovation, construction, maintenance, human resources, finance, sales, and marketing. The company is committed to equal employment opportunities, encouraging military veterans to apply and ensuring all qualified applicants receive fair consideration irrespective of race, color, religion, sex, national origin, disability, or veteran status. The Shift Leader role at Pilot Company is a vital position responsible for supervising employees and overseeing the daily operations within the store. This role demands a candidate with excellent customer service skills to effectively respond to the needs of guests while maintaining high standards of operation and facility upkeep. The ideal Shift Leader is highly self-motivated, ready to assist management with any necessary tasks to ensure the store runs smoothly and efficiently. They must have comprehensive knowledge of the store operations and uphold Pilot Company’s commitment to quality and customer service excellence. This position offers competitive pay ranging from $17.20 to $25.55 per hour and requires an individual capable of working flexible schedules including nights, days, weekends, and holidays. The Shift Leader will interface with a variety of stakeholders including hourly team members, customers, vendors, and corporate representatives, reinforcing a supportive and customer-focused culture. Employees in this role benefit from a robust package including nationwide medical, dental, and vision plans, 401(k) retirement plans, tuition reimbursement, adoption assistance, and a fuel discount, among other attractive benefits. Pilot Company stresses teamwork, accountability, and leadership, making this an excellent opportunity for individuals eager to grow their careers in a dynamic and stable environment with a leading brand in the travel center industry.

• High school diploma or equivalent
• Previous retail experience preferred
• Strong communication skills
• Customer service orientation
• Ability to multitask and manage time efficiently
• Proficiency with basic computer skills
• Ability to work flexible hours including nights, weekends, and holidays
• Pass background check