Guest Service Supervisor - $16.5 to $17.5 per HOUR

The hiring company is a professional hotel establishment located in Lubbock, TX, dedicated to providing exceptional guest services and maintaining an inviting atmosphere for travelers and visitors. This hotel prides itself on delivering outstanding customer experiences by combining professionalism, efficiency, and warmth in every guest interaction. With a full-time employment opportunity available, the position offers a competitive hourly salary range from $16.50 to $17.50. The hotel operates flexible shifts to accommodate various schedules, making it an ideal workplace for individuals seeking a dynamic and guest-focused environment. This role is for a Front Desk Agent, whose primary responsibility is to ensure a smooth and pleasant check-in and check-out process for guests. The Front Desk Agent plays a crucial role in setting the tone for a guest’s entire stay by greeting visitors warmly, registering them efficiently, and addressing any inquiries related to hotel services and local amenities. This position requires the individual to be adept at managing room assignments discreetly, handling reservations, and processing payments accurately. In addition to managing guest interactions at the front desk, the Front Desk Agent will maintain records of room availability and guest accounts, coordinate with other hotel staff such as Bell personnel, and provide valuable information about shopping, dining, entertainment, and travel directions to guests. The role also involves administrative responsibilities such as sorting and distributing incoming mail, transmitting messages, and complying with the hotel’s credit policies and cash handling procedures. A successful Front Desk Agent will possess excellent communication skills, a friendly and approachable demeanor, and the ability to multitask effectively without compromising service quality. The candidate should be comfortable using telephone, fax, and switchboard equipment and be able to switch between various activities quickly, adapting to the fast-paced environment of the hotel lobby. Moreover, the agent may be tasked with assisting with restaurant, transportation, or entertainment reservations and safeguarding guests’ valuables when required. Beyond guest services, this position may include supervisory duties in the absence of the Department Manager, such as assigning work to other employees and ensuring their performance meets the hotel standards. The role demands physical abilities such as standing for long periods, walking extended distances, lifting up to 25 pounds, and the use of manual dexterity to operate office equipment effectively. Overall, this position offers an excellent opportunity to work in a vibrant hospitality setting, providing crucial support that enhances the experiences of guests and helps to maintain the hotel’s reputation for excellence. Candidates interested in pursuing a career in hospitality with a focus on guest relations and front desk operations will find this role rewarding and professionally enriching.

• HS diploma or equivalent
• Minimum 1 year guest services, general office, accounts receivable or customer service experience or an equivalent combination
• Ability to speak and hear in English
• Ability to stand for long periods of time and walk extended distances
• Ability to lift and carry 6-25 lbs
• Ability to reach hands and arms in any direction
• Willingness to work overtime and irregular hours