Guest Service Agent - Quick Hire!

HHM Hotels is a reputable hospitality company managing a diverse portfolio of hotels committed to delivering exceptional guest experiences. With a focus on quality service, attention to detail, and sustainability, HHM Hotels aims to provide a welcoming and comfortable atmosphere for all guests. The company emphasizes the importance of a supportive work environment, employee growth, and maintaining high standards in the hospitality industry. Known for its people-centered values, HHM Hotels operates with the principles "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It." This establishes HHM Hotels as an employer of choice for individuals seeking a dynamic and rewarding career in hotel management and guest services. The Guest Service Agent role is a critical entry-level position within HHM Hotels dedicated to providing warm, efficient, and professional service to guests at the front desk. This role involves greeting guests upon arrival, processing registrations, managing room assignments, and facilitating smooth check-in and check-out procedures. Guest Service Agents serve as the face of the hotel, ensuring that every guest interaction meets the brand’s hospitality and sustainability standards. This position offers an excellent career growth path, including potential promotions to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager, providing a robust platform for advancement within the hospitality industry. Guest Service Agents are responsible for handling reservations, managing guest payment methods, and ensuring accurate billing. The role requires strong communication skills to transmit and receive messages using the hotel’s property management system (PMS) and telephones. Responding promptly and effectively to guest requests, managing complaints by escalating to supervisors when needed, and securing guest valuables are key responsibilities. Agents also participate in bookkeeping activities such as balancing accounts and conducting audits to maintain financial accuracy. Maintaining a safe work environment with adherence to OSHA and MSDS guidelines is mandatory. Additional duties include assisting in the breakfast area and helping guests with luggage during peak times or when additional staffing is required. Agents are expected to be aware of guest satisfaction scores and actively work towards enhancing the overall guest experience. This position requires a commitment to excellent customer service, attention to detail, and the ability to work varied schedules, including holidays, weekends, and alternate shifts. Physical aspects of the role involve standing for extended periods, walking, bending, reaching, and lifting up to 25 pounds. HHM Hotels offers competitive wages for both full-time and part-time employment, complemented by comprehensive benefits and opportunities for professional development.

• High school diploma or equivalent preferred
• Previous customer service experience or equivalent training required
• Knowledge of PMS systems preferred