Guest Service Agent - Apply Now!

Fairfield Inn - (LHP Madison2) is a trusted hotel establishment located in Madison, WI, known for providing comfortable accommodations and exceptional customer service to travelers and guests. As part of a respected brand in the hospitality industry, this property emphasizes the importance of a cohesive and supportive work environment, fostering growth and development among its team members. The company is committed to hiring and training good people and believes the key to its superior results comes from investing in its employees, promoting leadership opportunities, and maintaining a positive culture throughout the organization. Joining the Fairfield Inn team as a Guest Service Agent means becoming the face of the hotel and playing a crucial role in delivering a seamless guest experience from check-in to check-out. This part-time position is perfect for individuals who are passionate about hospitality and enjoy interacting with people from all walks of life. In this role, you will be responsible for a broad range of duties including guest registration, managing reservations, handling payments, concierge services, and ensuring each guest feels welcomed and valued during their stay. The position requires a great balance of multitasking, effective communication, and attentiveness to detail, making it an excellent opportunity for someone eager to make a positive impact in a dynamic hotel environment. The role demands a warm and professional demeanor, as you will be the first point of contact for guests arriving at the hotel. You will greet and register guests, assign rooms, process payments, and handle any inquiries or special requests with courtesy and efficiency. Providing guests with local information, assisting with dining, transportation, and tour arrangements further enhances their stay and adds value to their overall experience. Additionally, you will support the hotel’s front desk operations by maintaining accurate records, performing shift reports, and promoting hotel services through suggestive selling techniques designed to maximize revenue. Attention to service standards and company policies including dress code and safety procedures is essential to maintain the high-quality reputation of the Fairfield Inn. The position also involves assisting with communication systems such as PBX and reservationist duties when needed, showcasing versatility and teamwork. Overall, the Guest Service Agent role offers an engaging work environment filled with opportunities to develop hospitality skills and grow professionally within the industry. With its strong commitment to employee support and a cohesive workplace culture, Fairfield Inn provides not only a job but a pathway to rewarding career opportunities in hospitality.

• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Ability to provide exceptional customer service
• Strong communication skills
• Basic computer proficiency
• Ability to work flexible hours
• Friendly and professional attitude
• Ability to handle multiple tasks simultaneously