Guest Room Attendant - Quick Hire!

Mass General Brigham is a renowned not-for-profit healthcare organization that encompasses a broad network of hospitals, including Brigham and Women's Hospital. As a leading institution in patient care, medical research, teaching, and community service, Mass General Brigham is dedicated to delivering exceptional health services and groundbreaking medical discoveries through collaborative and high-performing teams. The organization prides itself on fostering an inclusive and dynamic work environment that supports the personal and professional growth of its employees while upholding the highest standards of patient care and safety. Employees at Mass General Brigham benefit from a culture that values diversity, embraces innovation, and emphasizes ethical practice and compliance with regulatory standards. By joining Mass General Brigham, individuals become part of a mission-driven healthcare system that aims to improve health outcomes and empower communities through compassionate care and advanced medical expertise. The Room Service team at Mass General Brigham’s Brigham and Women’s Hospital plays a crucial role in enhancing patient satisfaction by providing timely, accurate, and high-quality food service to patients, guests, and staff. This per diem role operates onsite at the 75 Francis Street location and requires flexibility to work rotating shifts between early mornings and late evenings, including weekends and holidays. Hourly compensation for this position ranges from $17.36 to $21.71, reflecting the candidate’s skills, experience, and qualifications. As part of this role, the Room Service team member is responsible for preparing and delivering patient-specific meals with attention to accuracy and presentation, following all safety and sanitation protocols as defined in the hospital’s HACCP program and local health regulations. This position demands a high level of customer service, effective communication, and teamwork to ensure patient dietary needs are met and food service operations run smoothly. The responsibilities extend beyond meal preparation and delivery to include tasks such as accurately billing and collecting payments for guest and staff orders, maintaining inventory and sanitation standards, operating kitchen equipment, and assisting in the orientation and training of new team members. The role requires adherence to strict policies related to hygiene, confidentiality, and compliance with dietetic regulations. Candidates must be able to thrive in a fast-paced, detail-oriented environment, often on their feet for extended periods, handling food carts, and working within hospital safety requirements. This position is ideal for individuals who are friendly, flexible, hardworking, and eager to contribute to a team dedicated to excellent patient care. The opportunity at Mass General Brigham offers a meaningful career pathway with competitive pay, comprehensive benefits, and recognition programs that support ongoing professional development and career advancement in the healthcare and food service sectors.

• High school education
• 1-2 years of work experience preferably in food service or customer service
• Ability to read, write and speak English
• Basic computer skills
• Ability to handle money and operate cash registers
• Must be pleasant, friendly and flexible
• Must have good manual dexterity and hand-eye coordination
• Ability to communicate effectively and maintain confidentiality
• Ability to adhere to policies and procedures
• Ability to multitask and work under pressure
• Ability to inventory and record temperatures
• Ability to work onsite with rotating shifts including weekends and holidays
• Ability to lift up to 25 lbs and push/pull food carts
• Must comply with hospital hygiene and safety policies