Assistant Front Office Manager - Miami Gardens, FL

Our client is a prestigious luxury resort dedicated to providing exceptional guest experiences through impeccable service and a commitment to quality. Renowned for their Dream Maker culture, they emphasize preparing, inspiring, empowering, and entrusting their employees to contribute meaningfully to the guests' stay and the overall success of the resort. This establishment is deeply committed to investing in its workforce by offering competitive wages along with comprehensive benefits including health, dental, and vision insurance, life insurance, 401K programs, paid holidays and vacation, as well as unique learning and development opportunities such as tuition reimbursement and management career progression programs. The resort also features an employee restaurant with complimentary meals and parking, preferred pricing on food, beverage, spa treatments, and retail purchases, along with regular health and wellness fairs to support the well-being of their team. The available position is for a Front Desk Supervisor, a critical role within the Front Office team, reporting to the Director of Front of House Operations and the Front Desk Manager. This role involves supervising and coordinating the frontline staff including Front Desk Agents, Bell, Valet, Door personnel, PBX, and Concierge teams. The successful candidate will function as the Manager on Duty when senior management is unavailable, handling all operational challenges and ensuring seamless service delivery between 2 pm to 11 pm. The supervisor directs and implements a service and management philosophy that aligns with the resort’s standards and culture, fostering teamwork, employee development, and exceptional guest relations. The position requires working in various environments such as the Front Desk, back office, guest rooms, and public spaces under variable conditions including temperature fluctuations, noise, and exposure to chemicals or allergens. The role demands strong organizational skills, problem-solving abilities, and the capacity to work independently while maintaining guest confidentiality and operational efficiency. The Front Desk Supervisor oversees training needs, conducts evaluations, monitors staff performance, and ensures compliance with all resort policies and financial controls. Ideal candidates will have a minimum of two years of supervisory experience in a similar role within luxury or five-star resorts, a high school diploma or equivalent, and proficiency in English. Familiarity with property management systems, cashiering procedures, and yield management is essential. Additional qualifications such as a college degree, fluency in a second language (preferably Spanish), certification in CPR, and guest relations training are advantageous. Physically, the role demands stamina and mobility including standing and walking throughout shifts, lifting luggage, and performing various physical tasks. This role offers the chance to contribute to a dynamic, service-oriented environment with opportunities for career advancement through management training and professional development programs. Candidates eager to embrace the resort’s Dream Maker culture and dedicated to delivering outstanding guest experiences will find this position a rewarding career step.

• High school graduate or equivalent vocational training certificate
• Previous experience in cashiering
• 2 years experience as a Front Desk Supervisor preferably in a 5 star resort
• Fluency in English both verbal and non-verbal
• Compute basic arithmetic
• Familiarity with yield management and cost controls
• Ability to input and access information in PMS, computers and POS systems
• Frequent standing and walking
• Capacity to endure various physical movements and reach overhead
• Ability to remain stationary for extended periods
• Communicate effectively with guests and staff
• Load and unload luggage up to 60 pounds
• Occasional kneeling, pushing, pulling, lifting, ladder climbing
• Maintain confidentiality of guest and resort data
• Follow directions thoroughly
• Prioritize and organize tasks
• Work cohesively with team
• Work with minimal supervision
• Ascertain and provide training needs
• Direct staff performance and implement corrections