Guest Experience Specialist - SLC - Part-Time - Seasonal

Signature Aviation is the world's largest global network of private aviation terminals, operating more than 225 locations worldwide. Renowned as a premier hospitality organization and certified as a Great Place to Work™, Signature Aviation offers safe, convenient, and elevated experiences to private aviation guests and crews. With a dedicated team of nearly 6,000 aviation experts and enthusiasts, the company prides itself on delivering exceptional service and redefining private air travel through superior hospitality and seamless operations. Beyond exceptional guest experiences, the organization is committed to the overall well-being and professional development of its team members, offering a broad range of benefits, programs, and resources. Signature Aviation is also known for its active involvement in community support, focusing on giving back to neighborhoods, empowering future aviation professionals, and supporting veterans. The company embraces diversity and inclusion by providing equal employment opportunities without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics. The role of Guest Experience Specialist at Signature Aviation is pivotal in representing the company’s service standards as you serve as the first and last point of contact for guests and crew members. This hospitality-driven, dynamic position is crucial in ensuring every visit is welcoming, smooth, and memorable. Guest Experience Specialists warmly greet guests and crews, escort them within the facility, and coordinate a wide array of services both in front of and behind the scenes. From assisting VIP travelers and flight crews to managing concierge requests such as hotel reservations, ground transportation, and catering arrangements, the role demands grace under pressure and an exceptional attention to detail. This position is hands-on and requires the ability to work varied schedules, including nights, weekends, and holidays, often involving outdoor work near active aircraft and ground service equipment. Guest Experience Specialists collaborate closely with multiple teams and external parties to provide prompt and accurate service, manage transactions and billing disputes, handle guest inquiries, and promote Signature’s suite of products and services. Using advanced system tools, you will monitor flight arrivals and departures, schedule requested services, and assist the Airside Experience team with operational tasks like wing walking, vehicle valeting, and aircraft servicing. Success in this role hinges on outstanding hospitality skills, critical thinking, effective communication, multitasking capability, and the ability to maintain professionalism under pressure. A keen understanding of airport security protocols, emergency response procedures, and company safety standards is essential. You will be responsible for maintaining the cleanliness and readiness of guest areas and ensuring the highest level of service quality. This role offers a unique opportunity to be part of an elite hospitality team in a fast-paced, luxury aviation environment, where your contribution directly impacts guest satisfaction and reflects the company’s esteemed reputation.

• High school diploma or GED
• At least 1 year of customer service experience in retail, hospitality, or sales preferred
• Valid state driver’s license
• Minimum age of 18 years
• Ability to pass criminal and motor vehicle background checks
• Ability to pass drug testing
• Ability to meet airport background check requirements and maintain an airport security badge
• Must be insurable by the company's insurance policies
• Legally authorized to work in the jurisdiction of employment
• Ability to exercise good judgment and follow directives
• Ability to drive standard and automatic transmission vehicles preferred