Guest Experience Specialist - SJC - Part Time

Signature Aviation is a globally recognized leader in private aviation services, operating over 225 locations worldwide. As the largest network of private aviation terminals, Signature Aviation is dedicated to delivering safe, convenient, and elevated experiences to discerning travelers. Known as a premier hospitality organization and certified Great Place to Work™, Signature Aviation prioritizes its team members' well-being and professional growth, nurturing a culture of excellence and inclusivity. The company is committed not only to redefining private air travel but also to giving back to the community, supporting veterans, and empowering future aviation professionals. With nearly 6,000 skilled and passionate aviation experts, Signature Aviation offers a dynamic work environment rooted in teamwork, customer focus, and continuous improvement. The Guest Experience Specialist role at Signature Aviation plays a vital part in representing the company's brand and commitment to superior service. This position is often the first point of contact for guests, crew members, and coworkers, requiring a professional, friendly, and courteous demeanor at all times. As a Guest Experience Specialist, you will be responsible for ensuring every guest enjoys an exemplary experience by demonstrating reliable service, attention to detail, and value. The role involves welcoming guests upon arrival, escorting them to aircraft or vehicles, and providing a comprehensive range of concierge services including hotel reservations, transportation arrangements, and catering requests. This role is demanding and varied, requiring flexibility to work in all weather conditions and willingness to work night, holiday, and weekend shifts. Some duties take place outdoors near moving aircraft, necessitating strict adherence to safety protocols. The specialist will also coordinate closely with internal teams and external partners to oversee smooth transfer of information and ensure timely, accurate execution of services. The use of real-time system management tools to log requests and prioritize tasks is integral, along with maintaining cleanliness and replenishment of guest areas to enhance the overall environment. Beyond operational responsibilities, the Guest Experience Specialist serves as a key promoter of Signature Aviation’s services and products, helping to foster a positive guest experience that encourages loyalty and satisfaction. Additional tasks involve assisting with luggage, arranging transport to other locations, managing billing inquiries, and supporting security procedures to protect guests and assets. The role demands excellent communication skills, critical thinking, multitasking capability, and strong interpersonal qualities to collaborate effectively with colleagues and maintain the highest service standards. The pay range for this position is $23.00 to $25.31 per hour, reflecting variations according to skills, education, shift timings, and experience. Signature Aviation is an equal opportunity employer, committed to diversity and inclusion by ensuring qualified applicants receive fair consideration without regard to age, race, gender, or other protected characteristics. Joining Signature Aviation means becoming part of a respected organization that values its people and fosters a supportive and progressive working environment with a comprehensive benefits package designed to promote health, financial wellness, and personal development.

• High school diploma or general education degree (GED)
• At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
• Must possess a valid state driver’s license
• Minimum of 18 years of age
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies
• Must be legally authorized to work in the jurisdiction of employment
• Must be able to exercise good judgment and follow directions/directives from supervisor/management
• Ability to drive standard and automatic transmission vehicles is preferred