Guest Experience Expert

Marriott International is one of the world's leading hospitality companies, renowned for its commitment to delivering exceptional guest experiences across a diverse portfolio of hotels and resorts. The company's emphasis on quality service and innovation has solidified its status as a trusted name in the industry. Among its distinguished brands is the JW Marriott collection, which represents the epitome of luxury hospitality with over 100 properties located in major gateway cities and exquisite resort destinations worldwide. JW Marriott is dedicated to fostering a supportive and inclusive workforce, ensuring that associates feel valued and empowered to bring their best selves to work each day. This dedication creates an environment where guests receive unparalleled service, and associates enjoy meaningful career development opportunities. The Tampa Airport Marriott, situated within the vibrant Tampa International Airport in Florida, offers guests a convenient and comfortable stay with easy access to travel. This property maintains Marriott's well-known standards of service excellence and guest satisfaction. The hotel is currently seeking a part-time Guest Experience Expert to join its Rooms and Guest Services Operations team. This non-management role is designed for individuals passionate about enhancing the guest experience beyond the traditional check-in and check-out process. The Guest Experience Expert serves as a vital link between guests and the hotel, ensuring that every interaction is memorable and smooth. In this role, associates proactively engage with guests to provide a range of services, including assisting with operational needs, responding promptly to guest requests, completing relevant reports, and sharing local insights that enrich the guest’s stay. The position requires flexibility and a hands-on approach, as the expert regularly moves throughout the property to address various situations and ensure the flow of operations aligns with Marriott's high standards. Furthermore, the role involves upholding a safe workplace environment, adhering strictly to company policies and procedures, and maintaining confidentiality as well as protecting company assets. Professionalism in appearance and communication is paramount for success in this dynamic position. While prior experience in hospitality is not required, candidates should be prepared for physical activity such as standing, walking, and moving items weighing up to 10 pounds. The Tampa Airport Marriott prides itself on creating a culture of respect, diversity, and inclusion where associates from all backgrounds feel welcomed and supported. Joining Marriott means becoming part of a global team dedicated to delivering 'Wonderful Hospitality. Always.' and engaging in a work experience that cultivates personal growth, career development, and a strong sense of community. The Guest Experience Expert role is ideal for those who aspire to contribute to an exceptional hospitality environment while gaining valuable skills in guest relations and service operations in one of Florida's premier airport hotels.

• high school diploma or g.e.d. equivalent
• no related work experience required
• no supervisory experience required
• ability to stand, sit, or walk for extended periods
• ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
• commitment to follow company policies and procedures
• maintain confidentiality and protect company assets
• professional appearance and communication