Guest Experience Concierge Part-Time Evening Dade City

AdventHealth Zephyrhills is a leading healthcare provider located in the vibrant community of Zephyrhills, Florida. Recognized first in Florida to earn Advanced Certification for Hip Replacement and Knee Replacement from the Joint Commission, and accredited as a Chest Pain Center with PCI by the Society of Cardiovascular Patient Care, this facility is committed to delivering exceptional healthcare services. The hospital is strategically positioned close to many of Florida's finest beaches and offers access to a rich array of cultural, artistic, and musical experiences along with premium shopping outlets, making it an engaging place to work and live. Working at AdventHealth Zephyrhills means joining a community that values the wholeness of each person and strives to extend the healing ministry of Christ. The organization emphasizes a purpose-driven mission that supports employees both professionally and spiritually. This ethos promotes personal and career growth within an environment that encourages wellbeing, mental health support, and career development. Employees are valued for their unique experiences and contributions, and the community-focused culture ensures that collective efforts lead to superior patient care and an uplifting workplace. The role of the Guest Services Concierge at AdventHealth Zephyrhills is instrumental to the hospital's commitment to providing a world-class experience to all patients, visitors, leaders, and coworkers. This part-time, evening position from 3:00 pm to 8:30 pm, Monday through Friday, acts as one of the first points of contact for guests and is vital in shaping their perception of the hospital’s care environment. The concierge warmly greets guests, assists with their needs, and follows established policies and procedures to ensure smooth guest check-in and security management. As an independent team member, the Guest Services Concierge handles day-to-day guest interactions with professionalism and care. The role requires participating in performance improvement activities, maintaining effective communication, helping visitors navigate the hospital, and ensuring all guests are well-informed about hospital services, locations, and community resources. The position demands a graceful handling of stressful situations while consistently delivering high-quality customer service that reflects the hospital's values. This role is perfect for individuals who enjoy working in a dynamic healthcare setting and who excel in guest relations and customer service. The Guest Services Concierge plays a key role in creating memorable, positive experiences for everyone they meet, embodying the principles of world-class service through genuine care, attention to detail, and responsiveness. By providing accurate directions, building strong relationships with vendors, and ensuring all guests are properly identified and checked in, the concierge contributes significantly to the safety and comfort of the hospital environment. Joining AdventHealth Zephyrhills means becoming part of a team where individual efforts combine to make a lasting difference in patient care. The organization supports employees with comprehensive benefits such as career development opportunities, whole person wellbeing resources, and mental health support, ensuring that team members thrive both professionally and personally. With a cultural emphasis on collective success, AdventHealth is not just a workplace, but a community that truly values each person and the unique perspectives they bring.

• High school diploma or GED
• Ability to work part-time evening shifts Monday through Friday 3:00 pm to 8:30 pm
• Strong communication and interpersonal skills
• Ability to manage stressful situations calmly
• Basic computer skills
• Ability to provide accurate information and directions
• Customer service experience preferred