Group Rooms and Events Coordinator - $20 to $28 per HOUR

Located at the picturesque corner of Ladybird Lake with stunning views of the Austin Skyline, The Loren Hotel stands as a premier luxury hotel group internationally recognized for its best-in-class service and elegance. This sophisticated hotel offers guests a unique experience that combines understated luxury with the vibrant essence of Austin's culture. The Loren Hotel features modern accommodations, impeccable service, and exclusive amenities that reflect the best of Austin’s beloved green spaces. The hotel seamlessly blends indoor and outdoor environments, providing guests with an ambiance that is both serene and connected to nature. It has established itself as a landmark in the Austin hospitality scene, attracting discerning residents and visitors alike seeking a refined experience characterized by comfort, style, and personalized attention. The employment opportunity at The Loren Hotel is designed to appeal to proactive individuals passionate about the hospitality industry and committed to enhancing guest experiences through detailed and efficient service. Not only does this position provide competitive compensation, but employees are also eligible for a comprehensive benefits package including participation in 401(k), medical, dental, vision coverage, paid time off, holidays, maternity and paternity leave, and access to an employee assistance program. This shows The Loren Hotel’s commitment to supporting the well-being and career growth of its team members. As a Group Rooms & Events Coordinator at The Loren Hotel, the role entails managing all reservation calls and email requests on behalf of the sales team while meticulously detailing group activities. The coordinator serves as an essential point of contact ensuring that guests experience a seamless and pleasant interaction marked by professionalism, efficiency, and hospitality. Responsibilities cover a wide range of tasks including answering inquiries via phone, email, or in-person appointments, coordinating meetings and events, managing bookings using Delphi software, and handling group blocks and contract adherence. The position also involves facilitation duties such as meeting with clients in the absence of sales personnel, maintaining accurate records, and processing billing and payments. The coordinator plays a pivotal role in supporting internal hotel events and collaborating with third-party vendors to ensure successful event execution. This role requires someone highly organized and able to maintain close communication with the sales team to keep track of group status and resolve any issues promptly. Strong interpersonal communication skills, a friendly demeanor, and a customer service orientation are critical for success in this role. Additionally, familiarity with the hotel's services, the surrounding area, and a keen attention to detail are necessary traits. Working hours primarily fall during weekdays with occasional overtime, making this position suited to individuals who value structure yet exhibit flexibility. The role does not include supervisory duties but is foundational within the sales operations team. Through this role, candidates gain experience in the luxury hospitality environment, developing skills in event coordination, sales support, and guest relationship management, all within an iconic Austin venue that prioritizes quality and guest satisfaction.

• High school or equivalent education required
• minimum 1 year of relevant experience preferred
• proficiency with computer systems
• proficiency with Microsoft Office applications
• ability to communicate effectively in English both verbally and in writing
• ability to work weekdays during business hours with occasional overtime
• must be able to lift and carry up to 50lbs
• must be able to stand at least 60% of the time
• must be able to sit and squat frequently
• able to safely perform essential job functions consistent with ADA, FMLA, and related standards
• maintain regular and punctual attendance